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Ashima Mishra

@ashimamishra

Experienced Customer Success Manager specializing in SaaS and IT solutions.

Zimbabwe
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What I'm looking for

I am seeking a role that allows me to leverage my expertise in customer success, focusing on strategic account management and fostering long-term client relationships.

I am a Customer Success Manager with over 9 years of experience in the SaaS and IT sectors. My journey began after completing my Engineering and MBA, leading me to work with clients across the US, North America, UK, Europe, New Zealand, and APAC. I have a proven track record in managing the entire customer success cycle, from onboarding and adoption to renewals and upselling, ensuring that clients derive maximum value from our products.

Throughout my career, I have excelled in building strong relationships with key stakeholders, driving customer health metrics, and advocating for customer needs within the organization. My role involves collaborating with cross-functional teams to enhance customer satisfaction and retention, while also mentoring junior team members to foster a culture of success. I am passionate about leveraging technology and data to inform strategies and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IM

Indira Institute of Management

Masters of Business Administration (M.B.A), Marketing

Activities and societies: Successfully completed Market Research by analyzing the market of 95 different manufacturing companies with modified data. Worked as placement cell coordinator in the corporate relations team.

Completed a Master's Degree in Business Administration with a specialization in Marketing. Conducted market research on Temperature Controller and PLC in Bangalore, analyzing 95 different manufacturing companies.

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