Ashima Mishra
@ashimamishra
Experienced Customer Success Manager specializing in SaaS and IT solutions.
What I'm looking for
I am a Customer Success Manager with over 9 years of experience in the SaaS and IT sectors. My journey began after completing my Engineering and MBA, leading me to work with clients across the US, North America, UK, Europe, New Zealand, and APAC. I have a proven track record in managing the entire customer success cycle, from onboarding and adoption to renewals and upselling, ensuring that clients derive maximum value from our products.
Throughout my career, I have excelled in building strong relationships with key stakeholders, driving customer health metrics, and advocating for customer needs within the organization. My role involves collaborating with cross-functional teams to enhance customer satisfaction and retention, while also mentoring junior team members to foster a culture of success. I am passionate about leveraging technology and data to inform strategies and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Sakon
Feb 2023 - Present (2 years 5 months)
Ensured smooth onboarding processes for new customers, collaborating with various teams to integrate them into the company's ecosystem. Managed end-to-end relationships for enterprise and mid-market SaaS clients, maintaining a customer churn rate below 5%.
Customer Success Advisor
Adenza
Jun 2022 - Dec 2022 (6 months)
Acted as the primary point of contact for global customers, managing daily escalations and tracking engagement metrics. Collaborated with sales, customer delivery, support, and product teams to proactively manage customer relationships.
Customer Success Manager
Jumpshift Development India LLP
Dec 2019 - May 2022 (2 years 5 months)
Performed post-sales strategies for onboarding and training clients on software, and solved technical issues by escalating bugs to the development team. Created product tours, feature release notes, and managed platform updates.
Customer Success Manager
Sweatbath Technologies Pvt. Ltd.
Nov 2016 - Nov 2019 (3 years)
Managed customer-centric operations, ensuring satisfaction by achieving delivery timelines and service quality. Tracked and monitored customer activity to identify and eliminate risks, and acted as an escalation point for problem resolution.
Education
Degrees, certifications, and relevant coursework
Indira Institute of Management
Masters of Business Administration (M.B.A), Marketing
Activities and societies: Successfully completed Market Research by analyzing the market of 95 different manufacturing companies with modified data. Worked as placement cell coordinator in the corporate relations team.
Completed a Master's Degree in Business Administration with a specialization in Marketing. Conducted market research on Temperature Controller and PLC in Bangalore, analyzing 95 different manufacturing companies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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