Open to opportunities

Rameez Shaik

@rameezshaik

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Strategic Customer Success leader with 9+ years in SaaS.

India

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in customer success to drive impactful results, foster team growth, and enhance customer experiences in a dynamic and innovative environment.

I am a strategic and results-driven Customer Success leader with over 9 years of experience in high-growth SaaS organizations. My expertise lies in building and scaling customer success teams, optimizing customer journeys, and driving net revenue retention. I have a proven track record of designing and implementing scalable, data-driven processes that enhance onboarding, retention, and success metrics.

Throughout my career, I have excelled in cross-functional collaboration with Sales, Product, and Marketing teams to elevate the voice of the customer and influence product roadmaps and revenue growth. I am known for managing high-performing teams, leading through crises, and delivering impactful results across global accounts. My recent role as a Manager of Customer Success at Fincent has allowed me to lead a team managing a portfolio exceeding $900K in revenue, achieving significant growth in customer retention and upsell revenue.

Experience

Work history, roles, and key accomplishments

Current

Manager – Customer Success

Current

Fincent

May 2023 - Present (2 years 1 month)

Led a high-performing Customer Success team, managing a portfolio exceeding $900K in revenue with a focus on adoption, retention, and lifetime value. Developed scalable customer success processes, including onboarding flows, health monitoring, QBRs, and retention frameworks.

Customer Journey Mapping Net Revenue Retention Team Leadership Cross Functional Collaboration Performance Metrics Executive Communication Project Management SaaS

Manager – Customer Success

Hiration

Jan 2022 - May 2023 (1 year 4 months)

Managed a team of 4 Customer Success Managers, leading delivery plans that drove product adoption and customer satisfaction. Improved internal CS operations by launching scalable systems and introducing a new CRM, which improved resolution time by 40%.

Team Management Customer Satisfaction CRM Contract Management Invoicing Customer Feedback NPS Service Delivery

Customer Success Manager

Synup

Jun 2019 - Sep 2021 (2 years 3 months)

Owned strategic accounts ranging from $15K to $100K MRR, expanding the book of business from $700K to $1.2M within 4 months. Managed and mentored a small team of CSMs to support growth in the enterprise segment.

Strategic Account Management Mentoring Renewals

Manager – Customer Success

Nowfloats

Jun 2018 - Jun 2019 (1 year)

Recruited, onboarded, and managed a 15-member Customer Success team, implementing success metrics and performance tracking tools. Achieved a 95% monthly retention goal through structured engagement playbooks and churn mitigation strategies.

Recruitment Onboarding Team Management Customer Success Metrics Performance Tracking Retention Strategy Customer Success Leadership

Customer Success Manager

Synup

Feb 2016 - Jun 2018 (2 years 4 months)

Was the first Customer Success hire, building the success function from scratch. Led onboarding, account health checks, support enablement, and early renewals.