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Alfin Babu

@alfinbabu

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Customer Success Lead with 7+ years in optimizing client relationships.

India

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What I'm looking for

I am seeking a role in a hyper-growth company where I can leverage my customer success expertise to drive client satisfaction and retention while contributing to overall business growth.

With over 7 years of experience in customer success and sales, I have honed my skills in optimizing workflows and driving revenue growth. My journey has been marked by a commitment to enhancing customer satisfaction and maximizing retention. At Deepvue, I lead customer success operations, where I have successfully retained over 80% of connected customers and reduced churn by 12% through proactive engagement and strategic guidance.

Previously, as a Customer Success Manager at Nauggets, I managed a corporate portfolio worth $250,000, ensuring clients were well-informed and satisfied with our digital gold investment platform. My ability to analyze customer data and generate actionable insights has been instrumental in driving growth strategies and identifying upsell opportunities. I take pride in mentoring junior team members, fostering a culture of collaboration and continuous improvement.

Throughout my career, I have generated significant revenue, including over $500K at Deepvue and INR 1.5 Crore at Xencov. I thrive in dynamic environments and am passionate about building strong client relationships that lead to mutual success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Operations Lead

Current

Deepvue

Nov 2023 - Present (2 years)

Collected customer feedback and collaborated with sales, product, and support teams to enhance customer experiences and influence roadmap decisions. Provided strategic guidance to align product usage with customer business goals and resolve escalations.

Customer Success Operations Relationship Management Account Management Project Management

Customer Success Manager

Nauggets

Jul 2022 - Oct 2023 (1 year 3 months)

Led onboarding and training sessions to ensure new organizations understood the app’s features. Managed a corporate customer portfolio worth $250,000, fostering engagement and satisfaction.

Customer Success Zendesk Intercom Freshdesk Google Data Studio

Business Development Manager

Xencov

Feb 2020 - Jul 2022 (2 years 5 months)

Generated over INR 1.5 Crore in revenue with an average ticket size of INR 5,00,000. Led a 3-person sales team, guiding client closures and managing the sales pipeline.

Business Development Sales Management Content Marketing Project Management Market Research

Business Development Executive

Mystery Monks

Oct 2017 - Jan 2020 (2 years 3 months)

Generated over INR 2 Crore in revenue with an average ticket size of INR 30,000. Closed and managed 250+ client accounts, including upselling and cross-selling solutions.

Business Development Sales Client Management Partnership Development Team Leadership

Education

Degrees, certifications, and relevant coursework

Jagan Institute of Management Studies

Master of Computer Applications, Computer Applications

Pursued a Master's degree in Computer Applications, gaining advanced knowledge in software development and IT management. Focused on practical applications and industry-relevant skills.

Trinity Institute of Professional Studies

Bachelor of Computer Applications, Computer Applications

Completed a Bachelor's degree in Computer Applications, building a strong foundation in computer science principles. Developed skills in programming, database management, and web technologies.