Open to opportunities

Ankit Kumar

@ankitkumar14

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Experienced Customer Success Manager focused on client satisfaction and retention.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an experienced Customer Success Manager with over three years of expertise in client onboarding, product knowledge, and resolving customer issues. My focus is on driving product adoption, increasing retention, and ensuring overall customer satisfaction. I excel at building strong client relationships and delivering tailored solutions that meet their unique needs.

At Satguru Travel, I maintained a CSAT score of 95% and achieved an 87% customer retention rate, surpassing company targets. My proactive approach in managing customer concerns and conducting regular account reviews has significantly improved churn retention among key accounts. I am passionate about helping customers realize the full value of our products and services, and I take pride in enhancing the customer experience through efficient support ticket resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Satguru Travel

Oct 2023 - Present (1 year 8 months)

Experienced Customer Success Manager with a proven track record in client onboarding, product adoption, and customer issue resolution. Maintained a CSAT score of 95% and achieved an 87% customer retention rate. Skilled in building strong client relationships and enhancing customer experience through effective training and support.

Customer Success Customer Onboarding Pro Product Adoption Relationship Building Data Analysis Account Management Training Conflict Resolution

Key Account Manager

Cogoport

Dec 2022 - Jul 2023 (7 months)

Key Account Manager with expertise in maintaining high standards of customer service and strengthening key account relationships. Successfully reduced ticket resolution time by 30% and delivered exceptional service through various channels, enhancing overall customer experience.

Customer Service Account Management Conflict Resolution CRM Tools Problem Solving Communication Team Collaboration Customer Engagement

Assistant Sales Manager

Bajaj Finserv

Jul 2021 - May 2022 (10 months)

Assistant Sales Manager with a strong focus on team leadership and sales growth. Led a team of 15, achieving a 30% revenue increase and improving customer satisfaction by 15%. Managed a new project, significantly increasing its growth rate.

Sales Management Team Leadership Sales Growth Salesforce Performance Monitoring Customer Satisfaction Market Analysis Training Feedback Project Management

Education

Degrees, certifications, and relevant coursework

Indira School of Business Studies

Master in Business Administration, Marketing

2021 -

Grade: 72%

Pursued a Master in Business Administration with a focus on Marketing, achieving a 72% score. The program equipped me with essential marketing strategies and business management skills.

GLA College

Bachelor of Science, Computer Applications

2018 -

Grade: 72%

Completed a Bachelor of Science in Computer Applications with a score of 72%. The curriculum included programming, software development, and computer systems.