Open to opportunities

Aradhana Singh

@aradhanasingh1

Message

Customer Success Manager with 8+ years in SaaS, telecom, and product-led roles.

India

Message

What I'm looking for

I seek a role that fosters collaboration, values customer success, and offers growth opportunities.

I am a Customer Success Manager and Business Operations Specialist with over 8 years of experience in B2B SaaS, telecom, and product-driven industries. My expertise lies in leading client onboarding, customer retention, and relationship management for over 300 enterprise accounts, driving more than $10 million in account growth. I have successfully reduced churn by 25% and improved customer satisfaction (CSAT) by 18% through strategic initiatives and effective stakeholder alignment.

Throughout my career, I have delivered onboarding and customer enablement initiatives, conducted Quarterly Business Reviews (QBRs), and partnered with internal teams to resolve delivery blockers. My proficiency in tools like Salesforce, Power BI, and Tableau has enabled me to track success metrics and enhance client health scores. I am passionate about creating impactful customer journeys and fostering long-term relationships that drive business success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Auzar

Nov 2022 - Present (2 years 8 months)

Managed 340+ global automotive B2B accounts, driving retention, client ramp-up, and workflow alignment across car care and detailing product lines. Implemented enablement strategies that improved Net Revenue Retention (NRR) by 28% and boosted CSAT scores by 18%.

Customer Success Management Salesforce CRM Power BI

Customer Success Consultant

Eircom

Nov 2021 - Nov 2022 (1 year)

Directed lifecycle engagement for 200+ B2C clients across broadband, mobile, and TV offerings. Supervised a 17-member sales team to ensure consistent pipeline conversion and campaign execution across all touchpoints.

Sales Team Supervision Pipeline Conversion CRM Management

Customer Success Associate

Jabra

Feb 2018 - Jul 2019 (1 year 5 months)

Drove account activation and lifecycle engagement for 70+ enterprise clients across EMEA and APAC regions. Converted ramp-up sessions into active accounts via customized product demos and targeted stakeholder onboarding.

Product Demos Customer Satisfaction

SaaS Implementation Analyst

Ginger Webs

Jun 2015 - Feb 2018 (2 years 8 months)

Executed SaaS-based CRM/ERP/HRMS implementations for 135+ global SMEs via ThinkExam and AuthMyDoc platforms. Managed end-to-end delivery lifecycle including requirements gathering, UAT execution, and go-live support.

SaaS Implementation CRM Requirements Gathering UAT

Education

Degrees, certifications, and relevant coursework

APJ Abdul Kalam University

Bachelor of Technology, Computer Science

Grade: 1.1

Activities and societies: Led technical and cultural events during undergraduate studies, increasing student participation by 30%. Volunteered with NGOs focused on child welfare, elderly care, and anti-child labour initiatives, positively impacting community outreach efforts.

Obtained a Bachelor of Technology in Computer Science, covering essential modules including C/Java Programming, Software Engineering, Database Management, and Computer Architecture. Led technical and cultural events during undergraduate studies, increasing student participation by 30%.

Dublin Business School

PG Diploma, Business Analytics

Grade: 2.1

Activities and societies: Built ML models (Decision Tree, Random Forest, Gradient Boosting) assessing COVID-19’s impact on mental health via the Talk to Me app. Developed crime rate forecasting models using Python and Jupyter Notebook, enhancing prediction accuracy by 18%. Designed strategic business models for HBO Max, incorporating competitor analysis and contingency planning for improved market positioning.

Completed a Postgraduate Diploma in Business Analytics, focusing on core modules such as Programming for Analytics, Applied Statistics and Machine Learning, and Business Intelligence and Visualization. Developed machine learning models to assess the impact of COVID-19 on mental health and created crime rate forecasting models using Python and Jupyter Notebook. Designed strategic business models fo