Shreyas Deshpande

I am a dedicated Customer Success professional with three years of experience in Customer Success Management, specializing in escalation handling, training and development, churn reduction, and client relationship management within the SaaS industry. My journey has been marked by a commitment to enhancing customer experiences and driving revenue expansion through effective communication and problem-solving.

At Infosys, I have successfully delivered high-quality support to global clients, managing support tickets and resolving issues using tools like Zendesk and Salesforce. My collaborative efforts with Product, QA, and Development teams have led to significant improvements in customer satisfaction, achieving a CSAT rating of 4.7/5. I take pride in my ability to lead onboarding and training sessions, which have boosted user adoption by 30% and contributed to a reduction in support queries by 25% through the creation of comprehensive documentation.

My analytical skills are demonstrated through the development of Excel-based and Power BI dashboards that visualize ticket trends and feedback metrics, enabling proactive customer health monitoring. I am passionate about continuous improvement and have earned recognition for my contributions to knowledge base content and process enhancement initiatives.