Pritesh Gaikwad

I am a customer-centric and result-driven Customer Success Manager with over 5 years of experience in leading B2B client relationships within fast-paced SaaS environments. My proven expertise lies in onboarding, retention, customer engagement, and real-time analytics, allowing me to drive significant improvements in customer satisfaction and product adoption.

At Jupiter Money, I spearheaded onboarding and lifecycle success for over 250 B2B SaaS accounts, achieving a remarkable 95% retention rate through scalable, data-centric strategies. My collaboration with product and engineering teams has been instrumental in relaying customer feedback, which has improved platform performance and reduced churn by 22%. I take pride in creating structured onboarding and QBR frameworks that enhance time-to-value for enterprise clients by 30%.

Throughout my career, I have managed high-velocity portfolios and developed feedback loops that have increased customer satisfaction scores by 15% within two quarters. My focus on automation and operational efficiency has led to a 57% reduction in overhead costs, allowing for a more streamlined customer experience. I am passionate about leveraging data to drive customer success and am always looking for innovative ways to enhance client engagement and retention.