Pritesh Gaikwad
@priteshgaikwad
Customer Success Manager with expertise in SaaS and client retention.
What I'm looking for
I am a customer-centric and result-driven Customer Success Manager with over 5 years of experience in leading B2B client relationships within fast-paced SaaS environments. My proven expertise lies in onboarding, retention, customer engagement, and real-time analytics, allowing me to drive significant improvements in customer satisfaction and product adoption.
At Jupiter Money, I spearheaded onboarding and lifecycle success for over 250 B2B SaaS accounts, achieving a remarkable 95% retention rate through scalable, data-centric strategies. My collaboration with product and engineering teams has been instrumental in relaying customer feedback, which has improved platform performance and reduced churn by 22%. I take pride in creating structured onboarding and QBR frameworks that enhance time-to-value for enterprise clients by 30%.
Throughout my career, I have managed high-velocity portfolios and developed feedback loops that have increased customer satisfaction scores by 15% within two quarters. My focus on automation and operational efficiency has led to a 57% reduction in overhead costs, allowing for a more streamlined customer experience. I am passionate about leveraging data to drive customer success and am always looking for innovative ways to enhance client engagement and retention.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Jupiter Money
Sep 2024 - Present (10 months)
Spearheaded onboarding and lifecycle success for 250+ B2B SaaS accounts, driving a 95% retention rate through scalable, data-centric strategies. Collaborated with product and engineering teams to relay customer feedback, improving platform performance and reducing churn by 22%.
Customer Success Manager
Jupiter Money
May 2023 - Sep 2024 (1 year 4 months)
Managed a high-velocity portfolio of 1,300+ clients in a real-time, data-driven environment; built SOPs that improved scalability and response time. Reduced operational overhead by 57% by automating workflows, onboarding journeys, and support ticketing flows using low-code tools.
Operations & Customer Experience Manager
Cupshup
Feb 2022 - May 2023 (1 year 3 months)
Launched and scaled operations across two cities, closing 120+ deals with a strong focus on onboarding, feature adoption, and support alignment. Acted as liaison between customer and product, ensuring customer insights were integrated into service improvements and decisions.
Key Account Manager
MyGate
Jun 2020 - Feb 2022 (1 year 8 months)
Handled a portfolio of 190+ clients in a high-concurrency SaaS platform, optimizing feature adoption through continuous engagement strategies. Led data-backed upsell campaigns that boosted revenue by 18% across strategic accounts.
Education
Degrees, certifications, and relevant coursework
K.K. Wagh Institute of Engineering Education & Research
Bachelor of Engineering, Information Technology
Studied Information Technology, gaining foundational knowledge in engineering principles and their applications. Focused on developing skills relevant to the IT industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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