Open to opportunities

Tejaswi Garg

@tejaswigarg

Message

Customer Success Operations Analyst focused on enhancing customer satisfaction.

India

Message

What I'm looking for

I am looking for a role that values customer-centric strategies and offers opportunities for professional growth.

I am a Customer Success Operations Analyst with a proven ability to resolve issues and improve customer satisfaction. My expertise lies in creating service processes that foster customer loyalty and repeat business. I have demonstrated leadership in managing support teams across multiple locations, consistently achieving high productivity.

In my current role at Planful Pvt Ltd, I oversee post-deployment reporting and streamline information management in Salesforce, Gainsight, and Financial Force. I have established key performance metrics with the leadership team to drive strategic initiatives and deliver actionable insights to enhance customer experience. My commitment to cross-functional collaboration and process improvement has significantly contributed to the efficiency of our Customer Success team operations.

With a strong background in data analysis and CRM software, I am dedicated to enhancing customer experiences and supporting business growth. I thrive in dynamic environments where I can leverage my skills in problem-solving, team leadership, and client onboarding to drive success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Operations Analyst

Current

Planful Pvt Ltd

Jan 2023 - Present (2 years 6 months)

Updated and oversaw post-deployment reporting, including partner surveys and onboarding scorecards. Streamlined information management in Salesforce, Gainsight, and Financial Force to enhance data accuracy and accessibility.

Salesforce Gainsight Data Analysis Performance Metrics Process Improvement Dashboard Development Cross Functional Collaboration

Senior Client Success Specialist

CISO Cybersecurity – Digiproctor (SAAS Product)

Apr 2021 - Present (4 years 3 months)

Analyzed customer data to enhance client experience and maintained detailed records of client interactions. Developed and maintained strong customer relationships to boost loyalty and retention.

Client Success Operations Sales Customer Relationship Management Product Support Customer Training Product Demonstrations

Team Lead Customer Service

TecoMella Pvt LTD

Jan 2019 - Present (6 years 6 months)

Delegated tasks and established deadlines for the internal team to enhance productivity. Resolved escalated customer complaints promptly and efficiently, fostering an inspiring team environment.

Team Leadership Customer Service Task Delegation Staff Training Conflict Resolution Performance Monitoring

Senior Executive

Navrang Creations PVT LTD

Jul 2017 - Present (8 years)

Supervised internal teams for project execution, overseeing resource allocation and monitoring. Coordinated cross-functional teams to streamline processes and improve efficiencies.

Team Supervision Resource Allocation Process Improvement Correspondence Management Email Campaigns

Senior Business Development Executive

UrbanCompany (Previously Urbanclap Technologies Pvt LTD)

Sep 2015 - Present (9 years 10 months)

Delivered exceptional customer service to enhance overall experience and managed relationships with key customers. Forecasted request volumes and planned capacity to meet demands efficiently.

Customer Service Business Development Operations Customer Success Relationship Management Capacity Planning

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management, Kashipur

Master of Business Administration, Business Administration

Grade: 69%

Completed a Master of Business Administration at the Indian Institute of Management, Kashipur, achieving 69%. This program focused on advanced business strategies and management principles.

Graphic Era University

Master of Computer Applications, Computer Applications

Grade: 65%

Earned a Master of Computer Applications from Graphic Era University, Dehradun, with a 65% score. This program provided in-depth knowledge of computer applications and software development.

Dev Bhoomi Institute Of Technology

Bachelor of Computer Applications, Computer Applications

Grade: 68.3%

Obtained a Bachelor of Computer Applications from Dev Bhoomi Institute Of Technology, Dehradun, with a 68.3% score. This degree covered foundational concepts in computer science and applications.

Raja Ram Mohan Roy Academy

Class XII, General Studies

Grade: 54%

Completed Class XII at Raja Ram Mohan Roy Academy, Dehradun, under the ISC board, achieving 54%. This stage of education built a strong academic foundation.

Raja Ram Mohan Roy Academy

Class X, General Studies

Grade: 60%

Completed Class X at Raja Ram Mohan Roy Academy, Dehradun, under the ICSE board, achieving 60%. This foundational education covered a broad range of subjects.