Open to opportunities

Sabrina Riggin

@sabrinariggin

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Dedicated HR professional with a background in nursing and administration.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to support others effectively.

I am a dedicated and compassionate professional with a diverse background in nursing and administrative support. My experience spans various roles, including HR support, customer service supervision, and medical courier responsibilities. I am currently pursuing my SHRM-CP certification to enhance my expertise in human resources, demonstrating my commitment to continuous learning and professional growth.

Throughout my career, I have honed my skills in onboarding, communication, and organizational support. As a Regional Volunteer Intake Coordinator, I am responsible for recruiting, screening, and interviewing candidates, ensuring all necessary documentation is completed while serving as a key point of contact. My previous role as a Customer Service Supervisor allowed me to oversee a team of over 50 individuals, where I focused on delivering high-quality, compassionate service and maintaining compliance with healthcare regulations.

I pride myself on my ability to build positive relationships and offer dependable support to my colleagues and clients. My strong adaptability and eagerness to learn have been instrumental in my success, and I am passionate about helping new employees thrive in their roles.

Experience

Work history, roles, and key accomplishments

Current

Regional Volunteer Intake Coordinator

Current

SCORE

Dec 2022 - Present (2 years 7 months)

Responsible for recruiting, screening, and interviewing volunteers, ensuring all necessary documentation is completed. Schedule training sessions and serve as a key point of contact and support while creating business models and workflow processes to ensure efficiency.

Recruitment Interviewing Documentation Process Improvement Business Modeling Workflow Management Volunteer Management Communication Support

Customer Service Supervisor

Open Systems Healthcare

Aug 2021 - Present (3 years 11 months)

Oversaw a team of 50+ responsible for supporting patients, families, and care providers. Ensured high-quality, compassionate service while managing inquiries, resolving issues, and monitoring performance.

Customer Service Team Leadership Healthcare Regulations Performance Monitoring Compliance Patient Support Family Support Quality Assurance

Medical Pharmacy Courier

Wellspan Health

Aug 2020 - Present (4 years 11 months)

Responsible for safe, timely transportation of medical items such as lab specimens, medications, equipment, and documents between healthcare facilities, labs, and patient homes.

Logistics Document Management Health Facilities Patient Homes

Benefit Value Advisor

Blue Cross and Blue Shield of IL

Nov 2018 - Present (6 years 8 months)

Explained plan coverage, identified cost-effective providers, and supported members in navigating the healthcare system. Utilized tools and resources to ensure members received high-quality care.

Health Insurance Cost Effective Solutions Healthcare Navigation Customer Service Communication Problem Solving

Retail Store Manager

AT&T

Jun 2016 - Present (9 years 1 month)

Oversaw the daily operations of the store, ensuring a smooth, efficient, and customer-focused environment. Managed staff, drove sales performance, and maintained inventory levels.

retail management Sales Performance Inventory Management Customer Service Visual Merchandising Scheduling Training Financial Reporting

Medication Tech

Country Meadows Retirement Communities

Mar 2013 - Present (12 years 4 months)

Responsible for safely administering prescribed medications to patients, ensuring proper dosage, timing, and documentation. Monitored for side effects or adverse reactions and worked closely with nursing staff and caregivers.

Patient Care Documentation Healthcare Regulations Resident Well Being

Education

Degrees, certifications, and relevant coursework

Society for Human Resource Management

Certification, Human Resources

Currently pursuing the SHRM-CP Certification, with an expected completion in August 2025. This certification will further enhance expertise in Human Resources.