Susan Giterman

I am a dynamic leader in Healthcare Management with a robust background in Pharmacy Benefit Management (PBM) and retail pharmacy operations. My career has been dedicated to enhancing operational efficiencies while fostering team excellence. I have a proven track record of swiftly identifying training, service, and procedural challenges, which has led to the creation of standard practice documents that significantly improve the onboarding process for both new and existing team members.

In my current role as a Customer Service Supervisor at Baxter, I lead and develop a team of Customer Service Agents, ensuring high performance and customer satisfaction. I have implemented quality evaluation processes and provided constructive feedback to my team, while also managing escalation calls and coordinating with relevant departments for effective issue resolution. My commitment to cultivating colleagues has been recognized, and I strive to drive top-line growth through strong relationships with physicians and cross-functional collaboration.