Open to opportunities

Erica Wilson

@ericawilson

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Experienced Human Resources Assistant Manager with a focus on logistics.

United States

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What I'm looking for

I am looking for a role that fosters teamwork, encourages professional growth, and values employee engagement.

I am a dedicated Human Resources Assistant Manager with over 4 years of experience in logistics and training. My journey has allowed me to develop a comprehensive skill set in customer service, supply chain management, and employee engagement. I thrive in dynamic environments, effectively managing teams of over 30 individuals while ensuring operational excellence.

At Amazon Fulfillment Center, I have successfully advocated for the employee experience, implementing inclusive activities and providing expert guidance on people practices. My previous roles have equipped me with the ability to resolve conflicts, enhance customer satisfaction, and oversee substantial training initiatives, all while maintaining a focus on quality and risk management.

With a Bachelor’s degree in Business Management and a passion for professional development, I am committed to fostering a positive workplace culture and driving measurable results. I am eager to leverage my skills in a challenging new role that values teamwork and innovation.

Experience

Work history, roles, and key accomplishments

Current

Human Resources, Associate Partner

Current

Amazon Fulfilment Center

Jun 2022 - Present (3 years 1 month)

Advocated for the employee experience by partnering with leaders and core teams to service Amazon associates, educating them on self-service tools. Planned, coordinated, and implemented associate activities to create an inclusive environment.

Policy Implementation Benefits Administration Conflict Resolution

Delivery Station Liaison

Amazon Delivery Station

Oct 2021 - Present (3 years 9 months)

Provided real-time customer support to resolve delivery issues and responded to customer inquiries via phone and email. Collaborated with Delivery Service Partners and Drivers to advocate for customers and execute re-attempts on packages.

Customer Support Delivery Issue Resolution Conflict Resolution Customer Advocacy Logistics Coordination Communication Skills Problem Solving Customer Satisfaction

Logistical Supervisor Trainer

Amazon Delivery Station

Jun 2021 - Present (4 years 1 month)

Directed and coordinated training activities and policies to promote supply chain management. Analyzed business developments, monitored emerging accounts, and cultivated relationships with key clients, vendors, and community partners.

Supply Chain Management Business Development Client Relationship Management Vendor Management Project Management Team Leadership Operations Management Risk Management

Logistical Specialist

Nordstrom

Jan 2020 - Present (5 years 6 months)

Managed the receipt, storage, and issuance of equipment, materials, and merchandise, maintaining accurate stock records. Compiled reports on stock handling equipment usage, inventory adjustments, and stock records.

Inventory Management Warehouse operations Stock Control Record keeping Customer Satisfaction Supply Chain Logistics Data Management Distribution

Certified Nurses Assistance

Hillcrest Medical Center

Aug 2017 - Present (7 years 11 months)

Fostered a culture of communication with vulnerable patients, achieving 95% positive patient-care outcomes. Collaborated with various care providers to plan timely interventions and promote continuum of care.

Patient Care Communication Empathy Interdisciplinary Collaboration Medical Assistance

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Science, Business Management

Currently pursuing a Bachelor of Science in Business Management with a concentration in Entrepreneurship. Developing skills in business strategy, management, and entrepreneurial ventures.

Anthem College

Associate of Applied Science, Medical Assistant

Completed an Associate of Applied Science degree with a focus on Medical Assisting. Gained foundational knowledge and practical skills necessary for assisting in medical environments.