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Sabrina Hoilman

@sabrinahoilman

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Business Development Manager focused on high-volume sales, CRM-driven customer success, and resolving issues fast.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can drive sales appointments and customer satisfaction in a high-volume environment. I want to leverage CRM tools, resolve issues fast, and consistently exceed performance goals with a strong, professional attitude.

I’m a customer-focused business development professional with 10+ years of experience in high-volume environments. I consistently exceed performance goals by quickly resolving complaints, enhancing satisfaction, and building lasting relationships with a positive, professional attitude.

As a Business Development Manager at Ciocca Automotive (January 2024 to Present), I manage client profiles, address inquiries and leads, and generate sales and service appointments to create more selling opportunities. I use CRM systems including Eleads and Volie, along with Google Docs, Microsoft Teams, and Excel, while maintaining customer contact through email and phone and sharing timely promotions.

Previously, I developed new-customer relationships and managed sales client profiles at Toyota World of Lakewood (January 2023 to December 2024) using tools like Eleads, Dealer Daily, Toyota Engage, Impel, and V- Auto. I also qualified and followed up on warm Internet leads at Pine Belt Automotives (January 2020 to December 2023), staying in touch via email and phone while sharing vehicle availability and pricing.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Ciocca Automotive

Jan 2024 - Present (2 years 6 months)

Managed client profiles, addressed inquiries and leads, and generated sales and service appointments. Resolved customer requests and complaints using CRM systems (eLeads, Volie) and maintained communication via email and phone.

Appointment Setting Complaint Resolution Email Communication Phone Communication Google Docs Microsoft Teams

Business Development Manager

Toyota World of Lakewood

Jan 2023 - Dec 2024 (1 year 11 months)

Developed relationships with new customers to achieve sales goals and share product insights. Managed sales client profiles and responded to inquiries and leads using CRM tools (eLeads, Dealer Daily, Toyota Engage, Impel, V- Auto) while maintaining ongoing customer communication.

Relationship Management Sales Goals Product Insights CRM Email Communication Phone Communication

Business Development Representative

Pine Belt Automotives

Jan 2020 - Dec 2023 (3 years 11 months)

Built relationships with new customers to meet sales goals and share product insights. Qualified and followed up on warm internet leads regarding vehicle availability and pricing using eLeads, while staying in touch via email and phone with promotion updates.

Relationship Building Sales Goals Follow up Vehicle Availability and Pricing Inquiries Email Communication Phone Communication Promotion