Open to opportunities

Matthew Shipley

@mattshipley

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Results-driven professional with over 4 years of experience in Business Development and Sales.

United States

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What I'm looking for

Seeking a challenging role that leverages my skills in business development and sales to drive results and provide exceptional customer service.

As a seasoned professional with a strong background in business development and sales, I leverage my expertise in technology-driven solutions to drive results. With a proven track record of exceeding sales targets and providing exceptional customer service, I possess a deep understanding of financial metrics and can articulate compelling business models.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, maintaining high call quality and fostering lasting client relationships. My experience in managing incoming calls, creating and maintaining user profiles, and delivering top-notch customer support has equipped me with the skills to thrive in dynamic roles.

I am a dedicated and results-driven individual with a passion for staying up-to-date with the latest technology trends and tools. I am excited to bring my skills and expertise to a new challenge and contribute to the success of a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Visual Interpreter

Current

Aira

May 2024 - Present (1 year)

Manage incoming calls through a real-time dashboard, delivering precise visual information to individuals who are blind or have low vision.
Aid users with navigation, reading, and various computer tasks, ensuring strict adherence to privacy and confidentiality standards.
Create and maintain user profiles, accounts, and billing information utilizing various software programs.

Customer Service Navigation User Onboarding Conflict Resolution Team Collaboration Product Demonstrations Value Based Demonstration

Sales Advisor II

American Express

Jun 2022 - Mar 2023 (9 months)

Maintain a Sales Advisor Productivity percentage above 90% by engaging customers, capturing their needs, and offering solutions.
Consistently achieved Sales and Net Promoter Scores in the top 10% of all Sales Advisors by providing the highest level of personalized customer service, while maintaining a 86% or higher call quality.

Sales Customer Service Product Knowledge Stakeholder Management

Business Development Coordinator

Tom Light Chevrolet

May 2018 - Feb 2022 (3 years 9 months)

Responsively handle over 100 internet and phone inquiries daily, ensuring prompt and comprehensive assistance.
Consistently deliver $50,000-$100,000 in monthly gross profit for the dealership, utilizing strategic approaches and sales techniques
Act as the primary point of contact for customers, engaging via email, chat, text, and phone to provide exceptional service and information.