Sabrina Blaha

Configured internal platforms, connected third-party apps, and designed automations using Make.com and Zapier. Managed client invoicing, contractor onboarding, and payroll tracking, while documenting SOPs and revamping the contractor management lifecycle for scalability.

Managed onboarding for SaaS clients, ensuring a seamless platform implementation process and conducting customer analysis to flag risks and improve activation rates. Created a standardized onboarding guide for internal training and consistency, collaborating across Sales, Success, and Support teams to enhance workflows.

Supported enterprise onboarding for SaaS clients and served as a key account liaison, developing and maintaining the Customer Success Playbook and LMS content. Proactively addressed technical issues, drove engagement through strategic check-ins, and reported on client KPIs by creating executive status dashboards.

Led B2B onboarding projects and tailored workflows using SWOT-based analysis. Generated behavior trend reports, contributed to CRM data improvement, and streamlined onboarding communication with Sales and Product teams.

Managed digital marketing campaigns and engagement strategies across various platforms. Responsible for social metrics reporting and analysis to optimize campaign performance.

Handled distributor documentation, CRM records, pricing validation, and order approvals, while managing licensing issues and supporting regional sales teams. Contributed to the corporate blog and sustainability initiatives.

Provided comprehensive administrative support to executives, managing schedules, communications, and various office operations. Ensured efficient workflow and contributed to the smooth functioning of daily business activities.

Supported foreign trade operations by assisting executives with international documentation and logistics. Facilitated communication with international partners and ensured compliance with trade regulations.

Coordinated customer service activities, ensuring high levels of customer satisfaction and efficient resolution of inquiries. Managed customer feedback and implemented improvements to service processes.

Completed a program focused on customer and people experience, specifically applying data science principles to enhance these areas.

Studied the culture of services, with a specific focus on the paradoxical aspects of customer relations.

Completed a program in Customer Experience Management.

Completed a program focused on Customer Experience.

Obtained a Bachelor’s Degree with a focus on Marketing. The curriculum covered various aspects of marketing principles and practices.