Open to opportunities

Federico Baldini

@federicobaldini

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Experienced Product Expert and Customer Success Manager with a passion for tech and product.

Italy

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What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages innovative solutions.

Proven ability to work effectively in remote environments using platforms like Discord since August 2022. Based in Milan, Italy, and fully equipped to contribute to a remote- first startup ecosystem Experienced Customer Success Manager with a strong background in B2B SaaS, ERP implementation, and account management, specializing in consulting and communication companies. Skilled in technical support, onboarding, process optimization, and upselling, ensuring seamless transitions to digital solutions.

Fluent in Italian (native), English, French, and Spanish, with a strong ability to build relationships in international markets and adapt software to local business regulations. Successfully led the Italian market adaptation of a France-born ERP, overcoming key operational and legal differences.

Passionate about improving customer experience by bridging technical and business needs, acting as the primary liaison between clients, product teams, and sales to maximize adoption and drive retention.

Experience

Work history, roles, and key accomplishments

Current

Product Specialist & Customer Success

Current

Furious Squad

Jul 2024 - Present (1 year 2 months)

Led Italian market adaptation of a France-born ERP, driving data migration, user onboarding, configuration, and localization while providing technical support to maximize platform adoption and efficiency.

ERP Implementation Onboarding Data Migration Technical Support Process Optimization Localization Client Management Troubleshooting

Manager, Customer Success & Business

CertiDeal

Aug 2021 - Jul 2024 (2 years 11 months)

Led customer success and business development across European markets, increasing customer satisfaction 20% and improving Trustpilot score from 4.3 to 4.5 while scaling Italian orders from 15 to ~80–100 daily.

TrustPilot Management Customer Success Account Management Market Expansion Fraud Prevention Customer Satisfaction Trustpilot Management Business Development Market Research

Education

Degrees, certifications, and relevant coursework

Alma Mater Studiorum – University of Bologna

Master's Degree, International Politics and Markets

2019 - 2022

Activities and societies: Participated in an Erasmus Program at École supérieure de sciences commerciales d’Angers (ESSCA), where I studied Geopolitics and Risk Management, Project Management in an International Environment, French, and Finance.

Studied International Politics and Markets, focusing on Econometrics and Data Analysis, International Corporate Finance, International Management, and International Economics.

Alma Mater Studiorum – University of Bologna

Bachelor's Degree, International and Diplomatic Studies

2016 - 2019

Pursued a Bachelor's Degree in International and Diplomatic Studies, covering International Relations, International Economics and Law, Political Science, and Finance.