Federico Baldini

As a Customer Success Manager based in Milan, Italy, I have a proven track record in B2B SaaS and ERP implementation. My experience spans across remote environments, where I have effectively utilized platforms like Discord to enhance communication and collaboration. I am passionate about bridging the gap between technical solutions and customer needs, ensuring a seamless transition to digital solutions.

In my current role at Furious Squad, I spearheaded the adaptation of a French-built ERP for the Italian market, ensuring compliance with local regulations. My focus on customer experience has led to significant improvements in client retention and satisfaction. I thrive on building strong relationships with clients and guiding them through the onboarding process, optimizing their operations through tailored solutions.

With a strong background in account management and process optimization, I have successfully led initiatives that increased customer satisfaction scores and drove revenue growth. I am fluent in multiple languages, which allows me to connect with clients across international markets effectively. I am eager to continue my journey in customer success, leveraging my skills to enhance client experiences and drive business growth.