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Susana Rubia

@susanarubia

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Multilingual Operations & Customer Support specialist with international experience in complex business environments.

Italy

Message

I’m a multilingual Operations & Customer Support specialist with international experience in Sales, Supply Chain and Customer Operations. I’m skilled at coordinating workflows, managing orders, solving issues and keeping priorities on track.

I’ve worked with SAP and international teams at Boston Scientific, Endress+Hauser and PerkinElmer, combining operational precision with strong communication and problem-solving skills.

I’m now looking for a remote opportunity where I can support teams, customers and business operations in a reliable, proactive way.

Experience

Work history, roles, and key accomplishments

Client Operations & Customer Excellence Senior

Boston Scientific S.p.A.

Jan 2017 - Dec 2026 (9 years 11 months)

Coordinated between Sales, Finance, Supply Chain and Customer Operations in a multinational and regulated environment. Managed workflows, orders, priorities and issues through delivery, with follow-up and use of SAP.

SAP ERP Order Management Project Management Cross functional Coordination Process Improvement Microsoft 365 Excel Documentation Reporting

Business Support Assistant – Solutions Team

Endress+Hauser

Jan 2014 - Dec 2017 (3 years 11 months)

Supported the Team Manager in operational activities of the project department. Managed agenda, meetings, follow-up, documentation and deadlines, and coordinated between customers, technicians, Business Drivers, Project Managers and the commercial office.

Project Management Coordination Documentation Microsoft 365 Excel Follow up Deadline Management

Customer Operations Specialist – International / Spanish Market

PerkinElmer

Jan 2003 - Dec 2013 (10 years 11 months)

Managed the Order-to-Cash process and provided operational support to the sales organization. Monitored orders, shipments and documentation, and coordinated with logistics, administration and commercial teams in an international environment.

Order To Cash Order Management Logistics Coordination SAP Documentation International Operations