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Lunaria Studio User

@lunariastudiouser

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Customer Operations Specialist at Spin Off S.r.l., monitoring order lifecycles and keeping client databases accurate.

Italy

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What I'm looking for

I'm seeking international opportunities in Customer Support, Customer Operations, Customer Success, Order Management, or Sales Back Office. I'm open to relocation within Europe and remote or hybrid roles.

At Spin Off S.r.l., I provide operational support to the sales network and executive management, including recruitment coordination and administrative oversight. I monitor order lifecycles and update client databases to support accurate, continuous back-office workflows.

Previously, as Head of Sales Back Office at 3P Consulting S.r.l., I coordinated commercial back-office processes, supported field agents, and handled order entry and final service audits. I also prepared management reports and improved digital archiving workflows.

Experience

Work history, roles, and key accomplishments

Current

Sales Back Office & Recruitment Support Specialist

Current

Spin Off S.r.l.

Jan 2025 - Present (1 year 10 months)

Provided operational support to sales network and executive management in recruitment, coordination, and administrative oversight. Monitored order lifecycles and updated client databases to ensure data accuracy.

Recruitment Coordination Administrative Support Purchase Order Lifecycle Management Database Management Data Accuracy Process Integrity Communication Skills

Head of Sales Back Office

3P Consulting S.r.l.

Jan 2023 - Jan 2025 (2 years)

Coordinated the end-to-end commercial back-office process, supporting field agents, handling order entry, and performing final audits. Prepared periodic management reports and streamlined document management.

Backoffice Management Order Entry Audit Database Management Reporting Communication Skills Document Management Digital Archiving

Property Management Administrative Assistant

Studio Castoldi S.r.l.

Jan 2022 - Dec 2022 (11 months)

Managed property registries and basic building accounting operations. Drafted financial budgets and cost estimates using Danea Domustudio software.

Property Management Accounting Budgeting Danea Domustudio Invoice Processing Payment Processing Vendor Management

Data Entry Operator & Document Specialist

Easy VAT S.r.l.s.

Jan 2020 - Dec 2021 (1 year 11 months)

Executed accounting and tax data entry with rigorous quality control measures. Digitized foreign invoices while verifying completeness and regulatory compliance.

Data Entry Accounting Tax Quality Control Digital Archiving Document Management Regulatory Compliance

Shipping & Logistics Clerk

FGS S.r.l.

Jan 2018 - Dec 2019 (1 year 11 months)

Processed work orders, shipments, and delivery documentation (DDT, Bills of Lading). Coordinated daily operational workflows with warehouse personnel.

Shipping Logistics Work Order Processing DDT Bills Of Lading Warehouse Coordination Compliance Auditing

Commercial Secretary & Call Center Team Leader

Erif One S.r.l.

Jan 2015 - Dec 2018 (3 years 11 months)

Provided direct executive support including document preparation, archiving, and database administration. Managed call center operations, developed scripts, and led recruitment and onboarding.

Executive Support Documentation Preparation Archiving Database Administration Call Center Management Script Development Recruitment Onboarding Reporting Front Desk Operations

Administrative, Secretarial & Customer Care Specialist

Various Companies

Jan 2000 - Dec 2014 (14 years 11 months)

Managed front-office and back-office operations, customer inquiry handling, and basic credit collection. Prepared quotations, processed client orders, and handled operational documentation.

Front Office Back Office Customer Service Credit Collections Quotations Order Processing Documentation