Maria Teresa Portillo

Designed and delivered customized learning programs for corporate clients, focusing on communication effectiveness, leadership presence, and cross-cultural competencies. Integrated digital tools such as Thinkific, Google Classroom, and Zoom to create engaging hybrid learning experiences.

Delivered soft skills, business English, and exam preparation courses for various corporate clients and institutions. Created client-specific courses for professionals in diverse sectors including automotive, logistics, and pharma.

Handled order processing and quote generation for machinery in the leather surface and thickness measurement sector. Organized participation in trade shows to promote company products.

Managed the full order cycle, including handling complaints and returns, and overseeing shipping logistics for semi-finished products. Ensured efficient and accurate processing of all customer orders.

Drafted offers and assisted customers with inquiries related to cold stamping and precision metal components. Supported marketing efforts for new product launches.

Managed company trade shows, including the creation of promotional materials and sales support. Handled customer orders and provided post-sales support, managing credit positions.

Led a team of four in the commercial back office, acting as the primary contact for approximately 60 active B2B accounts. Handled a high volume of client communication and coordinated with production, warehouse, and shipping departments to optimize deliveries.

Managed purchasing activities, warehouse documentation, and inventory control for industrial automation components. Ensured efficient stock levels and accurate record-keeping.

Established and managed the Italian branch, supporting the American Country Manager in securing initial commercial appointments with major Italian retailers. Recruited, trained, and supervised a sales team, scaling it from 1 to 17 members.

Currently pursuing a certification in Instructional Design Foundations through Coursera, offered by the University of Illinois Urbana-Champaign. This program focuses on the core principles and practices of instructional design.

Completed a program in Designing Learning Innovation at Politecnico di Milano. This course provided insights into innovative approaches and methodologies in learning design.

Obtained the CELTA certification from Cambridge University, focusing on practical teaching skills for English language instruction. This certification is widely recognized for teaching English as a foreign language.

Completed a program in CLIL & Innovative Teaching Strategies at Openminds at Interlingua Formazione. This course focused on Content and Language Integrated Learning and modern teaching methodologies.

Earned a Bachelor’s degree in Global Business & Public Policy from the University of Maryland College Park. This program provided a comprehensive understanding of international business practices and public policy frameworks.

Obtained an Associate’s Degree in Business Administration from the University of Maryland College Park. This degree provided foundational knowledge in business principles and administrative practices.

Completed a Professional Qualification in Marketing & PR at Studio Agorà, Verona. This qualification focused on developing expertise in marketing strategies and public relations.

Earned a Diploma in Accounting & Foreign Trade from ITC G. Piovene, Vicenza. This diploma provided specialized knowledge in accounting principles and international trade practices.

Received a High School Diploma from the California State Institute of Education. This diploma signifies completion of secondary education.

Earned a TESOL Certificate from Arizona State University via Coursera, which equipped me with essential skills for teaching English to speakers of other languages. The program covered various pedagogical approaches and classroom management techniques.