Barbara Montrasio
@barbaramontrasio
I manage B2B customer lifecycles, onboarding, and digital product support across international markets.
ItalyWhat I'm looking for
At ETS – Educational Testing Service, I managed 200+ B2B clients across Italy, the DACH region, and international markets, supporting onboarding, orders, billing, test administration, and digital assessment products with remote proctoring.
I use Salesforce CRM to manage tickets, client communications, and SLA-driven support, including VIP cases. I've also worked across customer service, customer relations, front office, and hospitality, collaborating closely with Sales, Operations, Key Account Managers, and Country Managers while developing an interest in digital products, user experience, and front-end development.
Experience
Work history, roles, and key accomplishments
Managed a portfolio of 200+ B2B clients across Italy, DACH, and international markets. Coordinated operations with a Greek reseller, designed onboarding processes for EMEA/MENA, and ensured SLA compliance using Salesforce CRM.
Education
Degrees, certifications, and relevant coursework
Università Cattolica del Sacro Cuore
Master's Degree, Foreign Languages and Literature
Grade: 110/110 cum laude
Master's degree in Foreign Languages and Literature, graduated with honors (110/110 cum laude).
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
Skills
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