Stefano La Rosa
@stefanolarosa
Multilingual customer success specialist driving product adoption, support excellence, and revenue growth.
ItalyWhat I'm looking for
I am a multilingual customer success and IT support professional with extensive experience in technical support, account management, and business development across SaaS, hospitality, and tech platforms. I consistently deliver high customer satisfaction scores and exceed productivity targets while supporting international clients in English, Italian, and Spanish.
Throughout my career I have provided frontline technical support, led training sessions, escalated and tracked development issues, and collaborated with product teams to shape feature development. I have managed bookings and revenue strategies in hospitality, built and managed web front-ends and WordPress tools, and used CRM and analytics to create upsell opportunities.
I bring strong communication, analytical and team leadership skills, a track record of exceeding targets, and a client-focused mindset aimed at improving user experience and driving business results.
Experience
Work history, roles, and key accomplishments
REIT Customer Support Officer
Rentman
Oct 2022 - Dec 2023 (1 year 2 months)
Provided multi-language technical support and live training to Rentman users, handling 80+ requests/day and achieving 99% user satisfaction while escalating issues and generating upsell opportunities for product teams.
Customer Relations Manager
Masseria delle Arance
Nov 2017 - Sep 2022 (4 years 10 months)
Managed guest relations, pricing and bookings to maximize occupancy and revenue, maintained 99% guest satisfaction, and created tailored experiences to drive repeat bookings and positive reviews.
Content Analyst / Shift Leader
Google (via Arvato)
Nov 2016 - Nov 2017 (1 year)
Extracted and analyzed AdWords content for the Italian market, created structured snippets and ensured data quality, achieving 154% average monthly productivity while supervising content workflows.
Web Designer / User Manager
TradingCrew.com
Jan 2016 - Aug 2016 (7 months)
Designed and developed the TradingCrew platform front-end in WordPress, optimized UX and SEO, and built user management features to support subscriptions, statistics and high user satisfaction (96%).
YIDelivered B2B sales and account management for EMEA premium advertising, contacting 80–100 customers/day and exceeding targets (120–240%), while producing Salesforce-based reports to inform strategy.
IT Help Desk Support Analyst
Tata C.S.
May 2013 - Sep 2014 (1 year 4 months)
Provided global IT support for UniCredit broker network, handling 80+ calls/day, supervising a team of 10 to meet SLAs, troubleshooting Oracle-based trade management systems and escalating complex issues.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Catania
Master's degree, Tourism Management
Completed a Master's degree in Tourism Management focused on tourism operations and strategy, awarded in July 2012.
University of Catania
Bachelor's degree, Business Management
Completed a Bachelor's degree in Business Management with coursework in management and business fundamentals, awarded in May 2008.
Availability
Location
ItalyAuthorized to work in
Job categories
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