nadia boulekbeche

I am a bilingual customer success manager and communication specialist with over 7 years of experience in delivering exceptional client support and customer success in international markets.

In my recent role as a Customer Success Manager at Dibooq, I optimized customer journeys and streamlined communication strategies in a fast-paced environment. I managed onboarding processes and provided multilingual support for a property management SaaS platform, ensuring timely resolutions to user issues and significantly improving customer satisfaction. Customer retention for the french and italian customers increased by 20 %. My contributions also included enhancing user experience through support documentation and internal process improvements.

Previously, I worked at Teleperformance Italy, where I conducted interviews and market studies, delivering accurate data collection and analysis for client research projects. My experience as a Customer Support Agent for a US fashion retail company further honed my skills in managing customer inquiries and maintaining high satisfaction ratings. I am passionate about leveraging my language skills and customer success expertise to drive positive outcomes for clients.