Sabeen User
@sabeenuser1
I deliver high-volume remote customer support and administrative coordination across government, healthcare, and e-commerce.
United KingdomWhat I'm looking for
I've delivered remote customer support for Serco UK on a government services contract, handling 40–50 inbound enquiries daily across phone, email, and live chat. I maintained first-contact resolution above 85% while managing 100+ service cases weekly and meeting service SLAs.
In a private clinic, I coordinated 20–30 patient appointments daily, maintained confidential digital records, and prepared clinical documentation including referrals, treatment plans, and discharge summaries. I also managed invoicing, payment processing, follow-ups, and continuity-of-care records.
At Airlift Express, I supported 40+ daily customer interactions in a fully remote e-commerce environment, resolving order queries, complaints, refunds, and delivery issues while maintaining zero backlog in CRM case records.
I'm comfortable working independently in async, distributed teams and use tools including HubSpot CRM, Zendesk, Salesforce Service Cloud, Microsoft 365, Google Workspace, Slack, and Zoom to deliver organised, empathetic customer care.
Experience
Work history, roles, and key accomplishments
Delivered remote customer service for a UK government services contract, handling 40-50 inbound enquiries daily via phone, email, and live chat. Maintained a first-contact resolution rate above 85% and managed 100+ service cases weekly in CRM systems.
Administrative & Clinical Coordinator
Private Clinic
Sep 2022 - Aug 2024 (1 year 11 months)
Managed scheduling and coordination of 20-30 patient appointments daily using clinic management software. Served as primary point of contact for patient enquiries and maintained accurate confidential patient records in a digital EMR system.
Customer Service Representative
Airlift Express
Jul 2021 - Jun 2022 (11 months)
Managed 40+ customer interactions daily across phone, email, and live chat in a fully remote setup. Processed refunds, order amendments, and escalations while maintaining detailed CRM records and meeting weekly KPIs.
Education
Degrees, certifications, and relevant coursework
Sabeen hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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