Tosiinxo Ramoni

Responded promptly and effectively to customer emails via designated support channels, managing the timely distribution of renewal reminders to customers. Deployed targeted email campaigns aimed at customer engagement, retention, and expansion, while maintaining accurate and current customer records within the CRM system.

Assisted with clerical tasks such as filling patient documents, organising supplies, and updating patient logs under the supervision of healthcare personnel. Engaged with patients, offering companionship, providing comfort, and aiding hospital staff by delivering items and checking in on patients.

Provided thoughtful and professional customer support, accurately collecting details in an organised and timely manner. Resolved customer issues and answered questions via phone, email, and live chat, maintaining a commitment to continuously improve quality and efficiency of service.

Gathered customer feedback to help improve products, services, and overall customer experience, maintaining accurate records of customer interactions and transactions. Identified customer needs and problems, providing practical solutions and upselling products and services where appropriate to contribute to sales goals.

Grade: First Class honours

Completed a Bachelor of Laws degree with First Class honours. Gained a comprehensive understanding of legal principles and practices.

Grade: 8 GCSE’s– A*-Cs

Achieved 8 GCSEs with grades ranging from A* to C. Developed foundational knowledge across various subjects during secondary education.