Open to opportunities

Carla Barcelos

@carlabarcelos1

Message

Healthcare Administrator focused on GDPR-compliant patient coordination and service excellence.

United Kingdom

Message

What I'm looking for

I’m looking for a healthcare or patient-services role where I can coordinate pathways, manage records with strict GDPR compliance, and handle high-volume enquiries with empathy—so I can keep improving service quality and patient outcomes.

I’m a Healthcare Administrator and Patient Services Coordinator with 5+ years of experience across NHS-affiliated services, government contracts, and private healthcare providers. I manage patient records, appointment scheduling, and high-volume enquiries with accuracy, using SystmOne and Salesforce while supporting NHS pathways and referrals.

In every role, I’ve prioritized compassionate, efficient service for diverse and vulnerable populations—handling sensitive data in line with GDPR and confidentiality standards. From resolving complex benefit queries to coordinating clinics and following up to reduce missed appointments, I bring calm, reliable performance in fast-paced environments, including remote working.

Experience

Work history, roles, and key accomplishments

Benefits Enquiries Advisor

Interaction Recruitment

Feb 2025 - May 2025 (3 months)

Processed high volumes of inbound enquiries for benefit applications and personal data updates, maintaining accurate records across multiple systems. Provided support to vulnerable individuals while adhering to strict data protection and confidentiality standards.

Benefits Administration Data Protection Confidentiality Customer Support Accessibility

Government Service Advisor

Arvato

Feb 2023 - Jun 2023 (4 months)

Provided administrative customer support via phone and email for government service users, resolving account and application issues efficiently. Recorded and managed case information accurately while maintaining compliance with service standards.

Customer Service Customer Support Case Management Compliance Support & Administration Record keeping

Public Sector Case Support

Serco

Dec 2021 - Feb 2022 (2 months)

Delivered front-line administrative support to claimants by processing applications and documentation with accuracy. Ensured compliance across records and communications while handling sensitive information appropriately.

Claimant Support Application Processing Compliance Record keeping Administrative Support