Open to opportunities

Haneefah Muhammad

@haneefahmuhammad

Message

Customer support and administration professional with 8+ years in GDPR and CRM.

United Kingdom

Message

What I'm looking for

I’m looking for a fast-paced support role where I can handle sensitive data confidently, resolve customer and stakeholder issues, keep accurate records in systems like Salesforce and Excel, and continuously improve processes.

I am a highly organised administrator and customer support professional with over 8 years of experience coordinating and supporting operational processes in fast-paced environments. I support patients and healthcare professionals, manage sensitive information, and maintain accurate records while meeting service standards.

I am skilled in stakeholder management, problem resolution, systems administration, record keeping, and delivering excellent customer service. From using Salesforce CRM and Microsoft Excel to handling GDPR & confidential data, I’m known for working independently, adapting quickly to new technologies and procedures, and supporting onboarding and training.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Clinical Partners

Feb 2026 - Present (5 months)

Support patients and healthcare professionals via telephone and email while handling sensitive information in line with GDPR requirements. Maintain accurate records using Salesforce CRM and Microsoft Excel and coordinate with internal teams to resolve complex queries.

Customer Support Telephone Support Email Support GDPR Salesforce CRM Microsoft Excel Record keeping Stakeholder Management Issue Resolution

Student Liaison Administrator

Brink Riley Properties

Oct 2025 - Jan 2026 (3 months)

Coordinate appointments, communications, and follow-up activities while maintaining accurate records across multiple systems. Resolve issues through effective stakeholder communication and support training and onboarding of new employees.

Appointment Coordination Record keeping Data Management Issue Resolution

Contact Centre Advisor

Cloud Student Homes

Jan 2022 - Jan 2025 (3 years)

Deliver customer support via telephone, email, and web chat, resolving issues while maintaining service targets. Manage high volumes of enquiries and keep accurate customer records while collaborating with colleagues and stakeholders.

Telephone Support Email Support Customer Support Issue Resolution Record keeping Stakeholder Management Collaboration

Customer Service Representative

CloudTalks

Jan 2017 - Jan 2022 (5 years)

Manage customer enquiries across multiple communication channels and maintain accurate records and documentation. Contribute to process improvement ideas and collaborate effectively within remote teams.

Record keeping Documentation Process Improvement Remote Team

Education

Degrees, certifications, and relevant coursework

Keele University

Master of Science (MSc) in Forensic Science, Forensic Science

Grade: Distinction

Completed an MSc in Forensic Science at Keele University, achieving a Distinction. Developed strong analytical and attention-to-detail capabilities through forensic science study.

Keele University

Bachelor of Science (BSc) in Forensic Science and Criminology, Forensic Science and Criminology

Grade: First Class Honours

Completed a BSc in Forensic Science and Criminology at Keele University, graduating with First Class Honours. Built a strong foundation in forensic and criminology-focused subjects.