Edirin Ohaka
@edirinohaka
Freelance administrative and customer relationship specialist focused on process improvement.
United KingdomWhat I'm looking for
I am a results-driven Freelance Administrative & Customer Relationship Specialist with over five years' experience supporting organizations across administrative coordination, customer support, and remote operations. I specialize in CRM systems, communication management, and ensuring GDPR-compliant onboarding processes.
I have delivered measurable improvements in client satisfaction and operational efficiency, including streamlining administrative workflows to reduce backlogs and leading a team to exceed monthly sales and satisfaction targets. My background spans HR documentation, medical administrative support, and customer service roles in both B2B and B2C environments.
I bring strong skills in HubSpot, Salesforce, Zoho, Microsoft Office, Google Workspace, and efficient email/chat support, and I prioritize clear communication, organization, and reliability when supporting clients and teams.
Experience
Work history, roles, and key accomplishments
Freelance Administrative Specialist
Freelance
Jan 2024 - Present (1 year 11 months)
Provide virtual administrative and customer support to business clients, managing onboarding, CRM workflows, and communication channels to improve response times and data accuracy.
MGVetting Administrator
Manpower Group
Oct 2023 - Dec 2023 (2 months)
Managed HR documentation, onboarding processes, and GDPR compliance to ensure accurate candidate records and smooth client placements.
NCStudent Curriculum Administrator
Newcastle College
Jul 2023 - Aug 2023 (1 month)
Maintained student data accuracy and supported curriculum operations to ensure timely delivery of administrative services.
ACResolved customer issues through proactive communication and support, contributing to improved satisfaction and first-contact resolution rates.
Medical Administrative Assistant
Connect Health
Aug 2021 - May 2022 (9 months)
Handled patient data, managed calls, and maintained confidential medical documentation to support clinical operations and patient flow.
SGCustomer Service Advisor
Sitel Group
Jan 2020 - Mar 2020 (2 months)
Delivered customer service with a focus on trust and satisfaction, handling inquiries and resolving issues to meet performance targets.
Education
Degrees, certifications, and relevant coursework
NUNorthumbria University
Master of Science, International Business Management
Completed an MSc in International Business Management with coursework focused on global business strategies and management practices.
UGUniversity of Ghana
Bachelor of Arts, Strategic Communication Arts
Earned a BA in Strategic Communication Arts covering communication theory, media studies, and strategic messaging.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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