Mumtaz Sh Farah

Conducted pre-surgical screenings and diagnostic tests, managed appointment bookings and clinical notes, and provided clear supportive guidance to patients to improve consultation experience.

Delivered high-quality client support handling sensitive financial inquiries and confidential data using digital management systems while communicating complex information accessibly.

Performed diagnostic eye tests, coordinated appointments, and maintained patient records in hospital systems while liaising between clinical staff and patients to ensure efficient care.

Scheduled client appointments, addressed queries via digital platforms, and adapted quickly to new systems to contribute to streamlined administrative support and positive user experiences.

Provided urgent telephone medical advice using NHS Pathways, escalated safeguarding concerns, coordinated urgent care responses, and accurately recorded call outcomes in clinical software.

Supported nursery teacher in managing children aged 3-4, supervised indoor/outdoor play, and fostered a safe nurturing environment to promote confidence and independence.

Delivered tailored product support in a fast-paced retail environment, maintained inventory accuracy, and contributed to visual merchandising to drive customer satisfaction.

Grade: 2:1

Completed a BSc (Hons) in Biomedical Science, achieving a 2:1 and covering core laboratory and clinical topics relevant to healthcare.

Studied A-Levels in English Language, Psychology, and Biology, preparing for higher education in biomedical sciences.

Completed GCSEs including English, Mathematics, and Science to the standard required for progression to A-Level study.