Open to opportunities

Paramvir Bhambra

@paramvirbhambra

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Customer-focused support professional with 5 years of experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer-focused and tech-savvy support professional with over 5 years of experience across healthcare, public service, and logistics sectors. As a UK-born individual fluent in English, I specialize in resolving complex B2B customer issues, streamlining workflows, and delivering consistently excellent service, whether remotely or in fast-paced environments.

My experience includes working as a Remote Case Administrator at Transport for London, where I resolved complex penalty charge disputes and handled sensitive cases with accuracy. I pride myself on my ability to maintain a customer satisfaction rating above 90% in my previous role as a Customer Service Advisor at BT/EE Telecom, where I managed over 50 inbound customer calls daily. I am known for my empathy, calm demeanor under pressure, and proactive mindset, which have been key to my success in customer support.

Experience

Work history, roles, and key accomplishments

Remote Case Administrator

Transport for London (TfL)

Sep 2023 - Mar 2025 (1 year 6 months)

Resolved complex penalty charge disputes for London residents and businesses. Drafted outcome letters, explained policies, and handled sensitive cases with accuracy. Liaised with multiple internal departments to resolve cases quickly and fairly.

Problem Solving CRM Case Management Microsoft Office Outlook Teams

Customer Service Advisor

BT / EE Telecom

Nov 2022 - Apr 2023 (5 months)

Handled 50+ inbound customer calls daily related to payments, billing, and retention. Upsold services and resolved disputes to prevent churn. Maintained a customer satisfaction rating above 90%.

Customer Service B2C Support Collections Dispute Resolution Customer Retention Communication Problem Solving

Remote Advisor – NHS COVID Support

NHS / Serco Group

Aug 2022 - Oct 2022 (2 months)

Supported vulnerable citizens in booking healthcare appointments. Provided real-time problem-solving over phone and email. Accurately logged cases in CRM and escalated complex issues to supervisors.

Customer Support Healthcare Support Problem Solving CRM Email Communication Phone Communication Case Management

Night Control Operator

Rico Logistics

Nov 2021 - Apr 2022 (5 months)

Managed time-sensitive delivery operations overnight. Liaised with B2B clients and tracked parcels, ETAs, and PODs. Created custom delivery reports and maintained communication with drivers.

Client Communication Delivery Management

Education

Degrees, certifications, and relevant coursework

Ninestiles School

GCSEs, Multiple Subjects

Completed General Certificates of Secondary Education in core subjects including English, Mathematics, Science, and IT. Developed foundational knowledge and key skills during this period.

Ninestiles Sixth Form

BTEC Level 3, IT Practitioners

Undertook a BTEC Level 3 qualification in IT Practitioners, focusing on practical IT skills and knowledge. This program provided specialized training relevant to the IT industry.