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Saad User

@saaduser3

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Customer Operations Specialist with expertise in process optimization.

Pakistan

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What I'm looking for

I am seeking a role that fosters innovation and values data-driven decision-making, with opportunities for professional growth.

I am a dedicated Customer Operations Specialist with a strong background in process optimization and data analysis. My journey began with a BS in Economics and Math from IBA, Karachi, where I was honored to be on the Dean’s List and received a 100% scholarship during my A-levels. I have consistently leveraged my academic achievements to drive impactful results in my professional roles.

At Shell Pakistan, I transformed strategies into standard practices, introducing measurable KPIs that significantly increased productivity. My leadership in transitioning over 190 customers to a new payment method generated substantial annual business value. Additionally, my role as HSSE Lead allowed me to enhance safety practices through innovative dashboard solutions. My previous experience as a Business Intelligence Lead at Green House Plastics in the UAE further honed my skills in CRM management and product optimization, leading to impressive sales boosts and customer satisfaction rates.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Specialist

Current

Shell Pakistan

Jun 2023 - Present (2 years)

Transformed strategy into standard practice, introducing measurable KPIs and Wallboard to track live team performance, resulting in increased productivity and enhanced accountability. Designed and executed processes leveraging Bot automation and macros in Salesforce and SAP, streamlining operations and reducing manual effort. Led projects including transitioning 190+ customers to the RTGS payment

KPIs Wallboard Salesforce SAP Automation Macros Customization Project Management Process Improvement

Business Intelligence Lead

Green House Plastics

Sep 2022 - May 2023 (8 months)

Led efficient CRM management, which contributed to a significant 15% boost in sales and facilitated data-driven decisions through customized dashboards. Spearheaded product management operations to enhance UI/UX design, mobile load speeds, and resolve various bugs, resulting in a more user-friendly product. Implemented Trello for task and KPI tracking, leading to a 20% increase in team productivit

CRM Management Business Intelligence UI UX Design Product Management Marketing Optimization Trello KPI Tracking Customer Satisfaction Regulatory Compliance

Business Analyst

Tech Force

Oct 2021 - Jun 2022 (8 months)

Conducted in-depth market research and authored business requirement documents and proposals, ensuring well-informed project launches and decision-making. Employed ER diagrams and flowcharts to optimize employee time allocation, resulting in a 15% productivity increase. Managed project timelines efficiently using G-sheets, reducing delays by 20% and utilizing Power BI for insightful data visualiza

Market Research Business Requirements Document Flowcharting Project Management Power BI Data Visualization Budgeting

Alliance Operations Intern

United Bank Limited

Aug 2021 - Sep 2021 (1 month)

Approached 15 leading businesses for alliance partnerships and managed contract renewals with 200+ existing partners while establishing 60 new MOUs, expanding network and partnerships. Drafted proposals to enhance UBL's services by introducing 4 new facilities. Collaborated with the sales department to create a model for the 2021-2022 officer compensation structure, aiming to boost productivity an

Partnerships Contract Management MOU'S Compensation Structures

Education

Degrees, certifications, and relevant coursework

Institute of Business Administration, Karachi

Bachelor of Science, Economics and Mathematics

Grade: 3.46

Activities and societies: Dean’s List Student 2018 - 2021

Completed a Bachelor of Science degree in Economics and Mathematics. The curriculum covered core economic theories, statistical analysis, and advanced mathematical concepts. Achieved Dean's List status from 2018 to 2021.