usman mazhar

Assisted in planning, scheduling, and coordinating project activities to ensure timely completion. Facilitated clear communication between project teams, clients, and stakeholders, providing updates and addressing concerns.

Tracked the performance of the E-Commerce Channel and ensured regular reporting. Generated insights from functional KPIs from different data perspectives.

Responsible for key deliverables and meeting KPIs of the unit, including automation process designing. Ensured effective communication with stakeholders and maintained high motivational levels among reporting staff.

Engaged and enabled people for better outcomes, ensuring effective communication with stakeholders. Maintained a high motivational level for the reporting staff.

Helped the department achieve operational excellence targets and managed client operations based on organizational goals. Created visibility and alarms for management regarding variations and proposed mitigation plans.

Responsible for forecasting, planning, and staffing all customer care channels and backend teams. Managed and developed CCD OPEX forecasts and helped the department achieve operational excellence targets.

Drove digital initiatives from inception to completion, including Chat Bots, Kiosk, App, Community Servicing, and Retailer Apps. Responsible for strategic planning and execution of upcoming projects, reviewing designs, and identifying new development areas.

Coordinated with vendors and relevant teams for issue resolution and proactively highlighted issues. Successfully provided resolution of requests by offering automated services to stakeholders.

Studied Bachelor in Commerce at Dadabhoy Institute of Higher Business & Data Analyst Education Karachi.