Open to opportunities

Muhammad Shahnawaz Ahmed

@muhammadshahnawazahm

Message

Business analyst with expertise in operations and customer support.

Pakistan

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I am a dedicated business analyst with hands-on experience in managing operations and supporting customers. My ability to leverage data management and communication skills has consistently led to achieving business KPIs. I am bilingual, fluent in both Urdu and English, which enhances my ability to connect with diverse teams and clients.

During my tenure as an Order Management Specialist at Motive, I interfaced between the Order Management and Fulfillment Teams, ensuring accuracy in order auditing and customer billing. My commitment to maintaining high work statistics and collaborating with senior team members on various projects has been instrumental in my professional growth. Additionally, my experience as a Customer Services Representative at Medina Dairy honed my skills in managing customer inquiries and processing orders efficiently.

Currently pursuing my MSc in International Business from the University of Huddersfield, I have developed advanced knowledge of global business strategies and cultural diversity. I am eager to apply my skills in data analysis and customer relationship management to drive success in my future roles.

Experience

Work history, roles, and key accomplishments

Order Management Specialist (Audit)

Motive

Aug 2021 - May 2022 (9 months)

Interfaced between the Order Management (OM) and Fulfillment Teams by auditing daily orders. Charged customers against orders placed by them before moving to shipment, maintaining high work statistics.

Salesforce Zuora Slack Techno Financials Workday Data Auditing Order Management

Customer Services Representative

Medina Dairy Limited

Oct 2020 - May 2021 (7 months)

Managed incoming calls and customer service inquiries, taking daily orders over the phone and via email. Assisted the team in the extraction and maintenance of daily reports, and received the Employee of the Month Award twice.

MS Excel Customer Service Order Placement Customer Relationship Management Communication

Social Work Volunteer

Government Special Education School

Feb 2019 - Mar 2019 (1 month)

Developed team communications and information for group meetings. Collaborated with fellow volunteers to maintain and innovate decorated areas at the school, while also learning teaching skills.

Information Management Event Planning Collaboration Social Work

Internee

We. R.Play

Jun 2018 - Jul 2018 (1 month)

Researched issues causing a downward trend in company app sales and conducted a successful survey to gather public views on game propriety. Helped the organization implement innovative changes based on survey results to increase sales.

Market Research Survey Design Data Analysis User Feedback Innovation Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

University of Huddersfield

MSc International Business, International Business

2023 - 2024

Grade: PASS

Activities and societies: Conducted research and analyzed case studies on global business challenges and opportunities. Refined skills in data analysis, academic writing, and presentation techniques. Gained expertise in Accountancy and understanding business on a global level. Demonstrated ability to work independently and collaboratively in a multicultural academic environment.

Earned a Master of Science degree in International Business from the University of Huddersfield, England with remarks of PASS. Developed advanced knowledge of global business strategies, trade policies, and international market analysis. Enhanced understanding of cultural diversity, international finance, and supply chain management.

Capital University of Science and Technology (CUST)

Bachelor of Business Administration (BBA), Human Resources Management

2015 - 2019

Grade: 2.8/4 CGPA

Activities and societies: Conducted Survey for We. R.Play as an assigned project.

Completed a Bachelor of Business Administration with a specialization in Human Resources Management. Conducted a survey for We. R.Play as an assigned project.