I'm lookina to lead analvtics and business operations initiatives where I can turn complex data into actionable insights, improve performance, automate reporting, and support data-driven decision-making across sales and operations.
Saman Fasih
@samanfasih
I lead analytics and business operations, turning complex data into actionable insights, stronger KPIs, and better business decisions.
What I'm looking for
I've led nationwide sales and operations analytics at Pakistan Telecommunication Company Limited (PTCL), supporting 1.7M+ broadband subscribers across 18 regions, 420 exchanges, and eight sales channels. My reporting automation with Teradata SQL, Power BI, and Excel reduced routine report preparation from a full day to minutes.
I turn sales, revenue, churn, service-assurance, and customer data into executive recommendations, KPI governance, and performance-improvement actions. At PTCL, my analysis supported a ~52% increase in nationwide broadband net additions, ~60% growth in Flash Fiber net additions, and improvements in customer complaints and Customer Happiness Index.
I've also worked in IoT analytics at HOO Controls, project planning for gas-infrastructure projects at Petrosin Engineering, and independent product development on InsightFlow, a self-service analytics platform built with React, FastAPI, Python, and Pandas.
Experience
Work history, roles, and key accomplishments
Manager - Sales Operations (Analytics)
Pakistan Telecommunication Company Limited (PTCL)
Oct 2023 - Feb 2025 (1 year 4 months)
Managed nationwide sales analytics, forecasting, KPI monitoring, and management reporting across 18 regions, 420 exchanges, and eight sales channels, covering 1.7M+ broadband subscribers. Built reporting workflows using Teradata SQL, Power BI, and Excel, reducing routine report preparation from a full day to minutes and comprehensive monthly reporting from about one week to one day or less.
Assistant Manager Business Ops
Pakistan Telecommunication Company ltd
Nov 2021 - Oct 2023 (1 year 11 months)
Managed nationwide operational analytics across 18 regions and 420 exchanges, covering 1.7M+ broadband subscribers. Built automated dashboards and management reports using Teradata SQL, Power BI and Excel. Performed root-cause analysis across service quality, complaints, churn, outages, capacity, MTTR and customer experience, translating findings into operational improvements.
Business analytics analyst
Hoo Control
Jul 2018 - Aug 2021 (3 years 1 month)
Analysed loT device, environmental sensor and customer usage data to identify product. operational, energy-consumption, and customer-behaviour trends. Developed Excel-based dashboards, reports, and management presentations, and worked with Product Management and software teams to define business logic, reporting requirements, data-capture processes, and loT workflows.
Project planning engineer
Petrosin Engineering Pvt ltd
Apr 2016 - May 2018 (2 years 1 month)
Planned and monitored oil and gas infrastructure proiects, covering schedules, progress, resources, costs, inventory, and commissioning activities. Supported FEED and detailed engineering, prepared MTOs/ BOQs, monitored expenditure, and coordinated cross-functional teams using Primavera P6 and Microsoft Project.
Education
Degrees, certifications, and relevant coursework
CASE, University of Engineering and Technology Taxila
Master of Science, Engineering Management
Grade: 3.71/4.00
M.Sc. in Engineering Management from CASE, University of Engineering and Technology Taxila, with a CGPA of 3.71/4.00. Thesis focused on optimisation of distributed energy resources using AI-inspired metaheuristic algorithms.
CASE, University of Engineering and Technology Taxila
Bachelor of Science, Electrical Engineering
Grade: 3.25/4.00
B.Sc. in Electrical Engineering with a focus on Advanced Computer Engineering, from CASE, University of Engineering and Technology Taxila, with a CGPA of 3.25/4.00.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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