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Ryan Brummer

@ryanbrummer

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I grow SaaS accounts through onboarding, strategic planning, retention, and client advocacy.

United States

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What I'm looking for

I'm looking for a client success or account management role where I can strengthen enterprise relationships, lead onboarding and business reviews, identify growth opportunities, and improve retention through client advocacy and strategic planning.

At Explore St. Louis, I managed 70 enterprise client accounts as a primary point of contact and trusted advisor, aligning business objectives through regular client meetings and strategic success planning.

I've developed more than 100 customized client success plans, led onboarding, monitored account health, managed escalations, and partnered cross-functionally to reduce churn by 5%.

As a self-employed Event Success Manager, I maintained a 95% CSAT score, improved client loyalty by 5%, and generated 10% year-over-year revenue growth by identifying expansion opportunities and strengthening long-term relationships.

Earlier at Maritz Global Events, I led 50+ SaaS onboarding engagements and training sessions, identified upsell and cross-sell opportunities that contributed to 5% revenue growth, and delivered end-to-end project management for 75+ events and client implementations.

Experience

Work history, roles, and key accomplishments

Convention Services Manager

Explore St. Louis

Aug 2024 - Feb 2026 (1 year 6 months)

Managed a portfolio of 70 enterprise client accounts, serving as the primary point of contact and trusted advisor. Developed and executed 100+ customized client success plans, leading to high client satisfaction and retention.

Account Management Success Planning Onboarding CRM Customer Retention Strategic Planning Escalation Management

Event Success Manager

Self-Employed

Jul 2022 - Sep 2024 (2 years 2 months)

Maintained a 95% Customer Satisfaction Score (CSAT) by proactively addressing challenges and ensuring high-quality client experiences. Increased client retention and achieved 10% year-over-year revenue growth by identifying expansion opportunities.

Customer Satisfaction Customer Retention Revenue Growth Problem Solving Customer Relationship Management

Technical Product Manager

Maritz Global Events

Oct 2020 - Jul 2022 (1 year 9 months)

Led 50+ SaaS product onboarding engagements and client training sessions, increasing product adoption and client satisfaction. Identified upselling and cross-selling opportunities that contributed to 5% revenue growth.

SaaS Product Onboarding Training Clients Product Adoption Upselling Cross Selling Product Demonstrations Sales Support

Project Manager

Maritz Global Events

May 2017 - Sep 2020 (3 years 4 months)

Delivered end-to-end project management for 75+ events and client implementations, coordinating cross-functional teams and ensuring timely delivery. Streamlined onsite operational workflows, improving efficiency on projects with budgets exceeding $100,000.

Event Management Client Implementation Cross functional Coordination Workflow Optimization Budget Management

Senior Travel Director

Maritz Global Events

Nov 2012 - May 2017 (4 years 6 months)

Elevated attendee experiences through client-focused, white-glove service during 250+ days of annual travel, tactfully navigating challenges at meetings, events, and incentives.

Travel Management Client Services Event Coordination Problem Solving