Open to opportunities

Jordan King

@jordanking

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CSM with 3+ yrs SaaS experience + MBA | Client growth, retention & expansion focused

United States

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What I'm looking for

I seek a leadership role that fosters team success and customer loyalty.

I am a dedicated Customer Success professional with a strong foundation in client relationship management, project leadership, and data-driven decision-making. My experience spans managing diverse client portfolios and enhancing engagement, particularly in the software solutions sector across both private and government domains. I excel at analyzing data to generate actionable insights that optimize customer outcomes, ensuring that clients achieve their goals effectively.

Currently, I serve as a Customer Success Manager at Routeware, Inc., where I oversee a portfolio of over 65 clients, driving satisfaction through effective platform utilization. My role involves facilitating software adoption for government partners, streamlining operations, and advocating for client needs. I am passionate about fostering customer loyalty and contributing to a growth-focused organization, and I hold an MBA in Marketing, which complements my practical experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Routeware, Inc.

Aug 2024 - Present (10 months)

Oversee a portfolio of 50+ government and private clients, driving goal attainment and satisfaction through effective utilization of the company’s platform. Facilitate software adoption and success for government partners, streamlining hauling operations and improving performance monitoring.

Client Relationship Management Performance Monitoring Data Analysis

Customer Success Specialist

Rubicon SmartCity

May 2022 - Present (3 years 1 month)

Managed a portfolio of 25-30 government and private clients, ensuring their needs are met and goals are achieved through the company’s platform. Drove software adoption and success among government partners to optimize hauling activities and enhance performance monitoring.

Onboarding Training Relationship Building

Customer Success Advisor

Sovos Compliance

Dec 2021 - Present (3 years 6 months)

Managed customer well-being across diverse industries, enhancing engagement and satisfaction to achieve key performance indicators (KPIs). Collaborated closely with sales and account managers to drive business expansion through upsells and synergized sales initiatives.

Customer Engagement KPIs CRM

Event Coordinator

Kellogg School of Management – Northwestern University

Dec 2019 - Present (5 years 6 months)

Demonstrated leadership in resource allocation and strategic decision-making to ensure high-quality, on-time project deliverables within budget. Oversaw event logistics for Kellogg’s Downtown Campus, managing independent contractors and vendors to ensure quality and timeliness.

Resource Allocation Vendor Management Budget Management

Program Assistant

Kellogg School of Management – Northwestern University

Nov 2017 - Present (7 years 7 months)

Coordinated and executed logistics for Women's Leadership, Communication initiatives, and other department programs, ensuring seamless event operations. Managed contract negotiations, liaised with corporate stakeholders, and drove new business opportunities through client and advisor engagement.

Logistics Coordination Event Management Contract Negotiation Stakeholder Engagement Financial Management

Education

Degrees, certifications, and relevant coursework

University of Wisconsin - Whitewater

Master of Business Administration, Marketing

Completed a Master of Business Administration with a specialization in Marketing. Focused on advanced marketing strategies and business management principles.