Josh Siemieniec
@joshsiemieniec
Relationship-driven account manager with a decade of success in SaaS.
What I'm looking for
I am a relationship-driven account and success leader with over a decade of experience in driving revenue growth, retention, and process improvement. My proven track record includes managing large books of business and leading cross-functional initiatives, all while building trust with clients ranging from startups to enterprise-level organizations. I thrive in dynamic environments, known for my clear communication and ability to remain calm under pressure, translating complex problems into actionable solutions.
In my recent role as a Project Manager at MS Architecture, I successfully managed 10-15 concurrent architectural projects, improving design turnaround time by 30% and increasing on-time delivery rates to 97%. Previously, as a Senior Customer Success Manager at RevBoss, I maintained a 93% retention rate and exceeded quota by 117% through strategic renewals and upsells. My diverse background spans SaaS, life sciences, architecture, and events, equipping me with a unique perspective and skill set that I bring to every project.
Experience
Work history, roles, and key accomplishments
Project Manager
MS Architecture
Jan 2023 - Present (2 years 5 months)
Manage 10–15 concurrent architectural projects from scoping to completion. Improved design turnaround time by 30% and increased on-time delivery rate to 97% through streamlined workflows and enhanced client communication.
Senior Customer Success Manager
RevBoss
Jan 2020 - Jan 2023 (3 years)
Managed a portfolio of high-touch SaaS clients, achieving a 93% retention rate and exceeding revenue quotas. Developed a mentorship program and launched data-driven campaign strategies to enhance client engagement.
Enterprise Account Manager
Neu Concepts
Jan 2018 - Feb 2020 (2 years 1 month)
Managed relationships with enterprise biopharma and tech accounts, generating $1.75M in ARR. Led trade show marketing projects and improved cost efficiency through vendor renegotiation.
Mid-Market Account Manager
Neu Concepts
Jan 2017 - Jan 2018 (1 year)
Managed multiple client accounts worth ~$500K ARR, overseeing event projects and improving project forecasting accuracy through enhanced tracking tools.
Events and Rentals Director
Museum of Life and Science
Jan 2016 - Jan 2017 (1 year)
Revamped the events department, increasing bookings by 40% YoY through new marketing strategies and educational programming integration, enhancing client satisfaction.
Education
Degrees, certifications, and relevant coursework
Whitworth University
Bachelor of Arts, Theology & Philosophy
Bachelor of Arts in Theology & Philosophy with a minor in Computer Science.
Availability
Location
Authorized to work in
Job categories
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