Open to opportunities

Lindsey Graham

@lindseygraham1

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Customer Success professional driving revenue growth and product adoption.

United States

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

With over four years of experience in customer success, I have honed my skills in managing mid-market and enterprise accounts, driving revenue growth, and ensuring product adoption. My proven track record includes reducing churn, optimizing onboarding processes, and increasing customer engagement through data-driven insights and strategic account management.

In my recent role as Distributor Success Manager at Tourism Exchange USA, I successfully managed the onboarding and enablement of over 150 accounts for a B2B platform. I designed and led training sessions, authored user guides, and created a tracking system for distributor data, all aimed at enhancing product adoption and customer satisfaction. My previous experience as an eCommerce Channel Manager at Bandwango allowed me to drive significant revenue growth through strategic management of enterprise-level re-sellers, optimizing tourism products, and implementing dynamic revenue tracking systems.

Experience

Work history, roles, and key accomplishments

Distributor Success Manager

Tourism Exchange USA

Aug 2023 - Jan 2025 (1 year 5 months)

Managed onboarding and enablement for over 150 accounts for an early-stage B2B platform, connecting US tourism providers with local distributors. Designed and led use-case-based training sessions, authored persona-based end-user guides, and served as the Subject Matter Expert on new product rollouts.

Account Management Onboarding Product Training G Suite Data Tracking

eCommerce Channel Manager

Bandwango

Mar 2022 - Mar 2023 (1 year)

Owned the strategic management and growth of a portfolio of 10 enterprise-level re-sellers, driving revenue through curated tourism packages. Optimized over 50 tourism products by refining content, financial modeling, and merchant offerings, leading to significant reductions in cancellations and support tickets.

Strategic Account Management Revenue API Integration Google Sheets Optimization

Client Success Manager

Bandwango

Jul 2020 - Mar 2022 (1 year 8 months)

Managed over 70 strategic accounts representing $1M ARR from onboarding through adoption, renewal, and expansion, achieving an 85% retention rate. Proactively mitigated churn risk by analyzing customer health data in Custify and implementing account turnaround plans.

Account Management Customer Retention Custify Onboarding

Marketing Manager

Visit Baltimore

Feb 2018 - Jul 2020 (2 years 5 months)

Managed over 5 agency relationships, 100+ member-partners, and 30+ stakeholders to develop digital experiences. Led local businesses through onboarding by hosting kickoff meetings to uncover business outcomes and define onboarding plans.

Agency Partnering Stakeholder Management Digital Marketing Social Media Marketing