Brian Emerson

Led customer success for a $6.3M ARR enterprise SaaS portfolio across 25 accounts (13 Fortune 500), achieving 98%+ gross renewals and $1M+ annual expansion. Owned onboarding-to-renewal lifecycle with cross-functional teams and delivered executive-ready QBR/EBR value reviews, adoption outcomes, and customer health/risk playbooks.

Managed a $1.1M ARR event-technology SaaS portfolio, driving onboarding, adoption, training, and renewal planning. Translated customer feedback into prioritized product enhancements through cross-functional collaboration with Product, Support, and Sales.

Planned and executed 10–14 Microsoft corporate tech events annually, coordinating logistics, budgets ($75K–$750K), vendors, and onsite stakeholders with a 5–75 person team. Partnered with Microsoft Marketing to deliver multi-team event operations aligned to organizational objectives and stakeholder outcomes.

Led sales operations and consultative customer engagement with a $145K budget and a team of 5, increasing membership growth and revenue. Recruited, trained, and coached team members while leading contract negotiations to improve performance and results.

Managed international conference and expo operations, including launching the inaugural Arnold Sports Festival Asia and coordinating end-to-end logistics for 31 sporting events. Oversaw $3.5M budgets and led 50+ staff while managing stakeholder relationships and event programming.

Ran international conference and expo operations, including launching the inaugural Arnold Sports Festival Asia and managing end-to-end logistics and stakeholder relationships. Oversaw $3.5M budgets, led 50+ staff, managed programming for 31 sporting events, and received a personal commendation from Arnold Schwarzenegger for the highest-rated event in the global series.

Completed an Executive Certificate in Event Management at the University of Technology Sydney.

Completed a Bachelor of Arts (B.A.) at Queensland University of Technology.

Completed a Certificate in Business Analysis with the Institute of Public Administration Australia.

Completed a Certificate in Project Management with the Institute of Public Administration Australia.

Certificate in Project Management from the Institute of Public Administration Australia.

Bachelor of Arts (B.A.) from Queensland University of Technology.

Executive Certificate in Event Management from the University of Technology Sydney.

Certificate in Business Analysis from the Institute of Public Administration Australia.