Monique Lougee

I bring 11 years of account and customer relationship management experience in the Events Industry, with 11 years of end-to-end customer lifecycle management. I’m known for problem solving, risk management, and stakeholder alignment that protects long-term retention.

I’ve served as a primary strategic partner to stakeholders and nonprofit leaders, managing 200+ annual engagements through trust based relationship management. I lead end to end project planning for high-profile activations (SXSW, Austin City Limits, Formula 1) while owning timelines, scope, and risk.

I’ve personally managed portfolios generating over $1.5 Million in annual sales and budgets up to $750,000, including invoicing, AR tracking, and budget reconciliation. I also led a CRM migration and workflow standardization to track proposals and account health metrics, improving how teams evaluate and act on customer progress.

In leadership, I directed and managed large cross-departmental teams for 3 years and was promoted from Account Manager to General Manager within three years at Strong Events. I increased company revenue by 15% and built repeatable systems for consistent onboarding, account management, and cross-team handoffs.