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Gary Vaincoeur

@garyvaincoeur

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I grow B2B client accounts through onboarding, adoption, renewal, retention, and expansion.

United States

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What I'm looking for

I'm looking to bring my client-lifecycle experience in onboarding, adoption, renewal, retention, and account expansion to a Client Account/Success Manager role.

At PracticeMatch, I owned the full B2B client lifecycle, from onboarding and product adoption through renewal and expansion. I created account growth plans that connect product usage to client goals while identifying upsell and cross-sell opportunities.

I proactively address churn risk, negotiate renewal terms, and resolve client issues through consultative, trust-based relationships. I maintain accurate CRM, contract, billing, and communication records to provide a clear view of account health.

Experience

Work history, roles, and key accomplishments

Client Account Manager

PracticeMatch

Oct 2017 - Sep 2026 (8 years 11 months)

Owned the full client lifecycle from onboarding through renewal, building account growth plans and driving product adoption. Managed renewals, identified upsell and cross-sell opportunities, and resolved client issues to maintain retention.

Client Onboarding Renewal Strategy Upselling Cross Selling Account Planning Relationship Management CRM Salesforce Five9 Contract Negotiation Cross Functional Collaboration Client Escalation

Business Sales Representative

Comcast Business

May 2016 - Oct 2017 (1 year 5 months)

Built new and repeat business relationships with small and medium business clients through consultative outbound outreach and live web presentations. Managed client accounts and order processing using Salesforce.com and Commercial Workbench.

Sales CRM Salesforce Pipeline Management Consultative Selling Outbound Outreach

Assistant Cruise Director / Cruise Staff

Norwegian Cruise Line

Jan 2013 - Feb 2016 (3 years 1 month)

Acted as a guest-facing host and Master of Ceremonies, managing live audience engagement in a high-volume environment. Trained and onboarded new entertainment staff and coordinated activity scheduling and resource management.

Guest Relations Event Coordination Training Onboarding Resource Management Public Speaking

Art Gallery Associate

Park West

Sep 2011 - Dec 2012 (1 year 3 months)

Built client relationships and guided purchase decisions through consultative selling at gallery exhibits and live auctions. Maintained gallery presentation and inventory standards during extended assignments aboard international cruise ships.

Consultative Selling Customer Relationship Management Inventory Management Presentation Skills