Open to opportunities

Leslie Hammons

@lesliehammons

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Results-driven Customer Success Director

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in customer success, SaaS, and CRM implementation to drive business growth and excellence.

As a seasoned Customer Success Director, I leverage my expertise in SaaS and CRM implementation to drive revenue growth through optimized customer relations and strategic leadership. With a robust background in project management, marketing strategy, and tech-savvy SaaS expertise, I excel in leading projects from inception to fruition, utilizing Agile methodologies to ensure efficiency and meet stringent deadlines.

My proficiency in branding for client success and sales enables me to craft messaging, design sales and pricing documents, create advertising materials, produce instructional videos, and design demos. I possess a keen analytical acumen, proficient in data analysis to inform strategic decisions and identify optimization opportunities.

With a proven track record of success in CRM implementation and management, B2B and B2C sales and marketing administration, market research and insights utilization, client relationship management, and employee engagement and HR management, I am well-equipped to drive business growth and excellence.

Experience

Work history, roles, and key accomplishments

Current

Client Success Director

Current

Evenium, Inc

Jan 2022 - Present (3 years 5 months)

As Client Success Director, I report directly to the CEO, leading client management and marketing initiatives across North America. I revamped client success strategies, enhanced demo processes, and implemented HubSpot CRM, achieving significant sales and retention improvements.

CRM Client Relationship Management Project Management Marketing Strategy Agile Methodologies Data Analysis Client Success

Current

Advisor

Current

Special Forces Family Readiness Group

Jan 2023 - Present (2 years 5 months)

Serve as the top advisor for the Special Forces Family Readiness Group, providing support to military families. Manage budgets, organize fundraising, and create resources for families during deployments.

Community Engagement Fundraising Event Planning Budget Management Coordination Communication

Director Of Client Development

Third Way Center

Jan 2020 - Jan 2021 (1 year)

Directed client development efforts, doubling volunteer events and mentoring staff. Led a successful rebranding initiative that increased brand awareness by 27% and achieved a 20% increase in recurring donors.

Marketing Strategy Team Leadership Website Design CRM Management Employee Engagement Fundraising Event Management

Client Success Manager

American Society for Reproductive Medicine

Jan 2011 - Jan 2017 (6 years)

Promoted multiple times while driving membership growth and enhancing brand visibility at trade shows. Managed sales operations, leading to significant revenue increases and improved customer experiences.

Client Success Event Marketing Sales Management Trade Shows Customer Experience Revenue Team Coordination

HR Generalist & Event Support Manager

National Conference of State Legislatures

Jan 2018 - Jan 2019 (11 months)

Managed HR functions and event support, improving employee engagement by 18% through revamped onboarding processes. Coordinated large-scale meetings and ensured compliance with labor laws for staff.