Open to opportunities

Ross Elder

@rosselder

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Partnership Director and account management leader driving revenue growth through data-driven partnerships.

United States

Message

What I'm looking for

I’m looking for a mission-driven team where I can lead strategic partnerships and account growth using data-driven QBRs, protect retention, and partner closely with Product and Customer Success to drive measurable ROI.

I’m a Partnership Director and high-impact Account Management Leader with 15+ years scaling client relationships and driving revenue growth across property management and PropTech. I manage 150+ strategic accounts, consistently exceeding renewal, activation, and account expansion targets while protecting long-term account health.

I’m mission-aligned and collaborative, partnering cross-functionally with Product, Customer Success, and Sales to mitigate churn risk and elevate the customer experience. I lead data-driven QBRs to show tangible ROI to C-suite owners and operators, and I refine go-to-market motions using weekly KPIs, forecasting, and conversion insights.

In the roles that shaped me most, I expanded market share through strategic outreach and alliance development, including leveraging 3D content to accelerate adoption. From account executive and agent relations to customer success leadership and channel growth, I’ve consistently built durable pipelines, improved activation and processing outcomes, and delivered results through clear communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Partnership Director

Current

Preview3D

Jun 2025 - Present (1 year)

Drove pipeline growth by developing strategic alliances with real estate developers and brokerage firms using immersive 3D content. Expanded market share through targeted outreach to emerging real estate sectors and grew partner-driven adoption to improve client success.

Strategic Partnerships Pipeline Development 3D Visualization Market Expansion Partner Enablement Revenue Growth Stakeholder Management

Account Executive

BiggerPockets, LLC

Feb 2023 - Jun 2024 (1 year 4 months)

Exceeded monthly quota by averaging 11 deals per month and delivering $250,000+ in closed-won sales (excluding renewals). Built and managed a sales pipeline via proactive agent prospecting (30+ calls weekly), inbound follow-up, and setting ~10 video meetings per week to improve conversion performance.

Quota Attainment Sales Pipeline Management Outbound Prospecting KPI Tracking Deal Closing Sales Enablement Conversion Optimization

Agent Relations Manager

HomeLight

Aug 2021 - Aug 2022 (1 year)

Led outbound mortgage lending education for real estate agents, pitching an alternative lending model to independent agents, brokerages, and industry executives. Delivered 10+ sales presentations weekly and averaged 10–12 underwritten buyers per month, later increasing to 15 buyers per 6-week cycle while consistently meeting commission-period goals.

Mortgage Lending Sales Presentations Cold Outreach Underwriting Adoption Pipeline Development Sales Cycle

Licensed Broker Associate

1858 Real Estate

Sep 2020 - Aug 2021 (11 months)

Provided full-cycle client support across the home loan and real estate process, including property showings, market analysis, and contract review across the Denver Metro area. Managed duplex investment operations end-to-end, including marketing, tenant interviews, background screening, and contract negotiation, completing 100% lease-up within the contracted timeline.

Real Estate Brokerage Client Advisory Market Analysis Contract Negotiation Property Marketing

Manager, Customer Success

Trustpilot

Apr 2020 - Jul 2020 (3 months)

Managed a portfolio of ~150 customer accounts, driving adoption and maximizing satisfaction while exceeding quarterly retention targets. Maintained retention rates above 97% by monitoring account health and using performance insights to reduce churn risk.

Customer Success Management Account Management Customer Adoption Retention Account Health Monitoring QBR ROI Focused Reviews Performance Analytics

Team Lead, Customer Success

Trustpilot

Oct 2019 - Apr 2020 (6 months)

Led customer success forecasting and goal planning for a 6-person team supporting ~800 accounts with 97% retention targets. Conducted weekly 1:1s to review account forecasts, escalations, KPIs, and performance to drive retention outcomes.

Customer Success Leadership Forecasting KPI Management Escalation Management Retention Strategy Team Coaching Account Health Monitoring

Channel Account Manager

Signpost, Inc.

Jun 2016 - Apr 2019 (2 years 10 months)

Defined the process to grow an integrated payments channel and exceed monthly KPIs through proactive customer engagement. Increased customer activation by 20% and drove a 152% month-over-month increase in average processing to deliver measurable revenue growth.

Channel Management Payment Processing Customer Activation Revenue Growth Process Improvement Data Analysis

Director, Media

Billups, Inc.

Dec 2011 - Jun 2016 (4 years 6 months)

Led media planning for 25+ agencies across multiple states, managing $4M+ in client billings. Directed campaign planning and budget ownership to support client deliverables and revenue performance.

Media Planning Agency Management Budget Management Client Billing Marketing Strategy performance reporting