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Jessica Fisher

@jessicafisher1

I drive customer retention, onboarding, and account growth across high-volume SaaS and real estate technology portfolios.

United States

Message

What I'm looking for

I'm looking to continue driving customer retention, onboarding, adoption, and account health in a customer-focused organization where I can improve scalable processes and partner across teams.

At Zillow Group, I co-managed approximately 2,000 ShowingTime customer accounts across the U.S. and Canada, maintaining 99%+ net retention while leading onboarding, training, account management, and adoption initiatives.

I resolve high volumes of customer issues, complete 20–30 account deployments monthly, and use Salesforce reporting and account-health trends to prioritize retention outreach. I also created a high-tech, low-touch Customer Success SOP for a Zillow pilot supporting lower-revenue accounts at scale.

Earlier, I supported Zillow homeowners, connected consumers with loan officers, and led residential communities of up to 883 units and teams of up to eight associates. I bring 15+ years of customer-facing leadership across SaaS, real estate technology, mortgage services, and property management.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Zillow Group

Dec 2024 - Aug 2026 (1 year 8 months)

Managed a portfolio of approximately 2,000 customer accounts across the U.S. and Canada, maintaining 99%+ net retention. Led onboarding, account management, and product training for real estate teams and brokerages.

Salesforce Customer Success Account Management Onboarding Product Training Data Analysis Process Improvement