Open to opportunities

Madison Thorpe

@madisonthorpe

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Customer success leader driving retention and revenue growth in SaaS and partner programs.

United States

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What I'm looking for

I seek a collaborative SaaS role focused on partner and client success, onboarding, and revenue growth with opportunities to lead programs and drive measurable retention.

I am a customer success and partner management professional with 8+ years of experience in SaaS and digital marketing, focused on building trust-based relationships and delivering measurable revenue growth.

I have managed a revenue share program for roughly 130 strategic partners, reconciled partner financial records, and strengthened referral relationships to maximize program success. I also oversaw portfolios of 80–100 clients through onboarding to renewal, led activation processes, and drove upsells and contract renewals.

I design and deliver training and onboarding programs, developed instructional materials to improve adoption, and collaborate cross-functionally to streamline workflows and improve retention. I bring pragmatic problem-solving, strong CRM expertise, and a focus on client advocacy to every role.

Experience

Work history, roles, and key accomplishments

Partner Success Manager

Mango Voice

Jan 2024 - Aug 2025 (1 year 7 months)

Managed a revenue share program for ~130 strategic partners, ensuring accurate monthly statements and timely distributions while reconciling partner financial records. Collaborated cross-functionally to improve partner engagement, retention, and program compliance.

Partner Management Partner Reporting Cross Functional Collaboration Microsoft Excel

Client Success Manager

Lasso MD

Nov 2022 - Dec 2023 (1 year 1 month)

Managed a portfolio of 80–100 clients from onboarding through renewal, leading activation, monthly performance reviews, and contract renewals to drive upsells. Advised clients on digital marketing and SEO to improve campaign performance and retention.

Onboarding Account Management Renewals Upselling Digital Marketing SEO performance reporting CRM (Salesforce)

Partner Success Manager

Swell

Nov 2020 - Jun 2022 (1 year 7 months)

Managed 20 reseller partners including the company's three largest accounts, coordinating onboarding and ongoing support to drive partner growth. Consistently upsold additional services, contributing to improved partner retention and revenue.

Reseller Onboarding Upselling Partner Support Client Relations

Onboarding Specialist

Weave

Feb 2019 - Nov 2020 (1 year 9 months)

Onboarded and trained ~30 new SaaS clients monthly, delivering product training and continued support to drive adoption. Developed client relationship and product adoption strategies to ensure successful launches in new customer offices.

Onboarding Training Product Adoption Strategies Customer Training Technical Support CRM (Salesforce)

Onboarding and Training Specialist

Conservice

Mar 2015 - Mar 2019 (4 years)

Designed and delivered training programs and instructional materials tailored to employee strengths, improving learning retention and performance. Created PowerPoint-based training content and facilitated development initiatives across teams.

Training Development Instructional Design PowerPoint Employee Development Onboarding Microsoft Office