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Sarah Jacob

@sarahjacob2

Client Success Manager who grew SaaS adoption and maintained 97% client retention across a Homes.com portfolio.

At Homes.com / CoStar Group, I aligned platform capabilities with client goals, led onboarding and training, and used product usage and performance trends to identify risks and growth opportunities. I maintained an average 97% retention across my portfolio and achieved company-leading NPS scores for 4+ months.

At Compass / Heroes Star Home Program, I managed and expanded a national portfolio of mid-market accounts and built and scaled a sales and client success team from 4 to 45. I also increased annual marketing contributions by 20% through campaign optimization and strategic partnerships.

Experience

Work history, roles, and key accomplishments

Sales Account Executive

Homes.com / CoStar Group

Jun 2025 - Aug 2026 (1 year 2 months)

Served as a strategic partner to clients by aligning platform capabilities with business goals, improving operational efficiency and driving measurable revenue lift. Delivered high impact, data driven product demos and executive presentations that accelerated adoption and improved client decision-making.

Client Success SaaS Data Analysis Product Demonstrations Executive Presentation Onboarding Training NPS Retention Account Management

Business Development Account Manager

Compass / Heroes Star Home Program

Oct 2022 - May 2025 (2 years 7 months)

Managed and expanded a national portfolio of mid-market accounts, improving client performance through structured KPI reviews, strategic insights, and tailored recommendations. Built and scaled a sales and client success team from 4 to 45, strengthening operational efficiency and improving client outcomes across multiple markets.

Account Management KPI Management Team Building Business Reviews Pipeline Strategy Cross Functional Collaboration Marketing Data driven campaign optimisation

Broker Associate

CPP/EXP Realty/ Willis Allen

Jan 2014 - Dec 2023 (9 years 11 months)

Managed full-cycle client relationships, contract negotiations, and advisory services for multi-location portfolios, improving profitability and operational efficiency. Built and maintained high-value B2B partnerships, expanding referral networks and increasing pipeline volume.

Customer Relationship Management Contract Negotiation B2B Partnerships Referral Networks Pipeline Management Workflow Optimization Presentation Skills