Open to opportunities

Rossa Thebian

@rossathebian

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Enterprise Client Engineer driving SaaS adoption, technical delivery, and revenue growth.

United Arab Emirates

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What I'm looking for

I seek a senior customer-facing technical role where I can drive platform adoption, influence product strategy, and deliver measurable ROI while collaborating with cross-functional teams.

I am an Enterprise Client Engineer with 7+ years delivering platform adoption, technical implementation, and measurable business outcomes across complex SaaS environments. I specialize in executive stakeholder management, cross-functional technical program leadership, and revenue-driving customer strategies.

At enterprise scale I have managed large portfolios, designed customer health scoring and ROI narratives, and generated significant expansion revenue through usage analysis and technical discovery. I collaborate closely with Product, Engineering, Sales, and Support to resolve technical escalations and influence product roadmaps.

I co-founded a blockchain SaaS product and have hands-on experience in RevOps, CRM and BI tooling. I am data-driven, customer-focused, and committed to accelerating time-to-value and long-term retention.

Experience

Work history, roles, and key accomplishments

Enterprise Customer Success Engineer

Procore Technologies

Feb 2022 - Sep 2025 (3 years 7 months)

Managed a $500M+ enterprise portfolio as strategic technical advisor, driving platform adoption and digital transformation and generating $700K+ in expansion revenue while achieving 100%+ net retention and 80%+ gross retention.

Enterprise SaaS Technical Account Management Stakeholder Management Strategic Adoption Cross Functional Collaboration

Relationship Manager

BNC Network

Nov 2020 - Aug 2021 (9 months)

Managed enterprise accounts on market intelligence SaaS platforms, leading technical onboarding, needs discovery, and early-stage value realization to improve retention and upsell readiness.

Account Management Onboarding Customer Training Retention Strategy Upsell Data Analysis Stakeholder Engagement

Account Manager

EMI

Jul 2018 - Oct 2020 (2 years 3 months)

Delivered post-sales technical success and renewals for industrial clients including Saudi Aramco and ADNOC, coordinating complex enterprise software implementations and license optimization.

Post Sales Renewals Stakeholder Management Project Coordination Industry Software

Co-Founder & Product Lead

Blocrecs

Dec 2017 - Sep 2020 (2 years 9 months)

Co-founded a blockchain-based document verification SaaS, leading product discovery, technical requirements, MVP delivery, and go-to-market strategy for initial customer pilots.

Product Management Product Discovery Prototyping Go To Market Strategy User Research

Education

Degrees, certifications, and relevant coursework

Lebanese American University

Bachelor of Science, Petroleum Engineering

Completed a Bachelor of Science in Petroleum Engineering with an Honor's Scholarship, focusing on engineering fundamentals applicable to the petroleum sector.