At Alaan Pay Technology, I manage fintech clients across the UAE and KSA and work with real-time payment flows, transaction data, and fraud and payment risks. I achieved a 97% retention rate through proactive risk identification, account health monitoring, and structured client success plans.
I led the end-to-end delivery of the SuperPay beta launch, coordinating implementation timelines, user acceptance testing, issue triaging, and client adoption. I also build client KPI frameworks and translate payment and platform issues into actionable solutions with Product, Engineering, Finance, and Compliance teams.
Previously, at Odoo, I managed enterprise SaaS accounts and ERP and CRM implementations across the UAE and KSA. Earlier, at Wealth-X, I conducted AML/CFT checks and financial due diligence on high-net-worth individuals across MENA, compiling detailed dossiers for advisory purposes.
