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Siddharth Goel

@siddharthgoel

I grow and retain enterprise accounts through consultative discovery, escalation recovery, and commercial expansion.

United Arab Emirates
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What I'm looking for

I'm seeking Customer Success Manager, Key Account Manager, Client Relationship Manager, or Client Partner roles with technology services, SaaS, or digital transformation organisations in Dubai, the UAE, and the wider GCC.

I've grown enterprise relationships across the UAE, KSA, US, Europe, and APAC, moving client conversations from issue resolution to roadmap expansion. At HestaBit Technologies, I closed a $250K UAE enterprise engagement and advanced a $300K opportunity to final evaluation.

I engage C-level and operational stakeholders through discovery sessions, solution workshops, demonstrations, and governance cadences. I have worked with 25+ enterprise clients in UAE and KSA heavy manufacturing while coordinating Sales, Delivery, Technical, and Finance teams across concurrent accounts.

At Wipro, I sustained 5–7 enterprise accounts and contributed to $7M+ in collective wins across 40+ pursuits. Earlier at Amazon, I designed escalation SOPs that improved Customer Satisfaction by 15–20%, increased First Contact Resolution by 30%, and reduced reopened tickets by 25%.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Symbiosis Centre for Management and Human Resource Development logoSD

Symbiosis Centre for Management and Human Resource Development

Master of Business Administration, Sales and Marketing

MBA in Sales and Marketing from Symbiosis International University.

BD

BMIET, DCRUST

Bachelor of Technology, Electronics and Communication Engineering

Bachelor of Technology in Electronics and Communication Engineering.

Tech stack

Software and tools used professionally

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