Rashika Chourasia

I position myself at the intersection of client relationship management, operational workflow design, and digital platform adoption. Over the past 5+ years, I have managed high-stakes enterprise account portfolios, established standard operating procedures (SOPs) from the ground up, and led cross-functional remote teams across SaaS, fintech, media, and agency environments. My focus is simple: eliminating process friction, protecting account revenue, and accelerating the time-to-value for system users.

CORE METRICS & BUSINESS IMPACT:

-Gross Account Retention: Maintained a 100% retention rate across a portfolio of 10–12 fintech client accounts over 3 consecutive years as the single operational point of contact.

-Time-to-Value (TTV) Optimization: Compressed user onboarding and platform setup time from 2 weeks to 5 days (a 64% improvement) for 580+ active users.

-Digital Platform Adoption: Boosted immediate system adoption rates by 35% across 15+ high-stakes retail store launches and platform deployments.

-Process Optimization: Deployed AI-powered documentation and automated reporting pipelines that reduced manual administrative overhead by up to 30%

THE TOOLKIT:

-Project & CSM Frameworks: Client Lifecycle Management, Account Health Monitoring, Churn Mitigation, QBR Leadership, SLA Compliance, Cross-Functional Team Coordination.

-Workspace & Execution Platforms: ClickUp, Monday.com, Asana, Notion, HubSpot, GoHighLevel, Zendesk, Salesforce, Jira.

-Data Fluency: Power BI, Looker Studio, Excel (interpreting daily system engagement data and usage trends to unblock project milestones).

-AI Productivity: ChatGPT, Claude, Perplexity, Prompt Engineering, NotebookLM, Zapier workflow automation.

I am highly optimized for asynchronous, remote-first environments and distributed global teams. If you are looking to secure account retention, scale your operational frameworks, or accelerate project delivery times, let's connect!

📩 chaurasiarashiak@gmail.com