At Deel, I advise mid-market and enterprise customers throughout the customer lifecycle, from onboarding to renewal. I identify expansion opportunities across device management, security add-ons, and workflow automation.
At Odoo, I managed a portfolio of 130+ SaaS clients and achieved 120%+ Net Revenue Retention and 170%+ Annual Recurring Revenue while reducing churn from 40% to under 10%. I also drove onboarding, training, and health checks that improved user adoption by 60%+.
At Ventures Middle East, I managed 150+ clients in construction and contracting. Proactive engagement and upselling boosted subscription renewals by 30%, while customer satisfaction reached 95%.
At Apple, I conducted onboarding training for new hires, coached sales team members, and used training data and feedback to identify areas for improvement.
