Shadan Zaman
@shadanzaman
Senior Customer Success and Account Management leader driving retention and portfolio growth.
United Arab EmiratesWhat I'm looking for
I am a Senior Customer Success and Account Management professional with over 9 years of experience driving customer retention, portfolio growth, and solution adoption across the MEA region. I consistently deliver strong net revenue retention and have expanded multi-million-dollar accounts through consultative growth and proactive success planning.
I excel at executive stakeholder management, renewal strategy, and cross-functional collaboration to ensure seamless onboarding, adoption, and continuous value delivery. I have a track record of achieving and exceeding targets, including 126% of annual target and 30% YoY account growth.
Passionate about transforming customers into advocates, I specialize in SaaS, CRM, ERP, and AI-driven platforms, and I focus on aligning technology solutions with strategic business outcomes to strengthen recurring revenue and long-term partnerships.
Experience
Work history, roles, and key accomplishments
Senior Account Manager
Deriv
Apr 2025 - Present (7 months)
Prospected and onboarded key GCC accounts and managed end-to-end relationships, organizing seminars and affiliate partnerships to drive expansion and strategic adoption across enterprise clients.
Account Executive - Enterprise
Builder.ai
Mar 2023 - Apr 2025 (2 years 1 month)
Managed 60+ enterprise GCC accounts valued $150K–$200K annually, achieved 126%+ revenue and retention targets, and drove upsell/cross-sell through strategic account plans and C-level engagement.
Account Manager (GCC)
LS Retail - Aptos
May 2019 - Feb 2023 (3 years 9 months)
Managed and expanded GCC retail and hospitality accounts, contributed >€100,000 MRR through renewals and expansions, and delivered 15–20% consistent account value growth via QBRs and ROI-driven demos.
NAAssistant Manager - Key Accounts
Naukri.com
Feb 2016 - Feb 2019 (3 years)
Managed 80 key accounts and drove 35% revenue growth for cloud HR and recruitment services, handling renewals, upsell and client trainings for enterprise customers.
Education
Degrees, certifications, and relevant coursework
ICBM School of Excellence
Master of Business Administration, Marketing & Human Resources
MBA in Marketing & HR focusing on marketing strategy and human resources management.
WTWest Bengal University of Technology
Bachelor of Technology, Electronics and Communications
Bachelor of Technology in Electronics & Communications emphasizing core electronics and communications engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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